Job Summary We are seeking an energetic and dynamic Spa Manager to lead our wellness and relaxation facility with passion and professionalism. In this pivotal role, you will oversee daily operations, ensure exceptional guest experiences, and manage a talented team of staff members. Your leadership will drive the success of the spa by maintaining high standards of service, operational excellence, and team motivation. The ideal candidate will bring a proactive attitude, strong management skills, and a deep understanding of hospitality and wellness industry best practices to create a welcoming environment that promotes relaxation, rejuvenation, and customer satisfaction. Responsibilities Lead and supervise all spa operations, including scheduling, shift management, and staff supervision to ensure smooth daily functioning. Deliver outstanding guest services by maintaining high standards of customer care, addressing guest needs promptly, and fostering a welcoming atmosphere. Manage budgets, control expenses, and oversee cash handling procedures to ensure financial efficiency and profitability. Coordinate with vendors and manage inventory levels for spa products and equipment to maintain operational readiness. Oversee event management for special occasions or promotional activities within the spa or at associated event venues. Develop and implement staff training programs focused on service excellence, technical proficiency, health & safety protocols (including first aid and CPR), and operational procedures. Prepare detailed reports on spa performance, guest feedback, staffing needs, and operational improvements to inform management decisions. Ensure compliance with health regulations, safety standards, and industry best practices across all aspects of spa operations. Experience Proven experience managing a spa or wellness facility with demonstrated leadership capabilities in a hospitality or resort environment. Prior experience in events management within a hospitality or event venue setting is highly desirable. Strong background in staff supervision, team management, and supervising experience with an emphasis on motivating diverse teams. Excellent managerial decision-making skills combined with effective managerial communication abilities. Proficiency in Microsoft Office suite for report writing, scheduling, budgeting, and communication purposes. Experience in operational management including shift management, guest services, budgeting, cash handling, and customer service excellence. Knowledge of hospitality standards related to resort or restaurant environments is advantageous. Previous assistant manager experience or similar managerial roles will be considered a plus. Join us to lead a vibrant team dedicated to delivering memorable experiences that promote well-being! We are committed to fostering an inclusive environment where your leadership can truly shine while ensuring our guests feel relaxed and valued at every visit.

Pay:

$40,000.00 - $60,000.00 per year

Work Location:

In person