Properly open and close spa each day according to Standard Operating Procedures. Accurately book, change and cancel spa appointments. Acknowledge and greet everyone who enters and leaves spa facilities. Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation. Utilize spa computers with skill and proficiency. Maintain a spa desk bank. Answer the phone promptly and use the guest's name throughout the phone conversation. Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. Handle guests' questions and concerns professionally and courteously. Maintain a clean, safe, fully stocked and well organized work area. Assist guests with appropriate retail selections. Handle product inquiries and returns professionally and courteously, ensuring complete guest satisfaction. Regularly crosscheck physical inventory with computer inventory to manage/avoid shrinkage and to ensure appropriate inventories are available. Create and change product displays to promote various products, seasons and holidays. Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time. Maintain a positive attitude and contribute toward a quality work environment. Attend, participate in and support training and staff meetings for the spa. Assist in all areas of spa operation as requested by management. Communicate to management any and all occurrences involving staff or guests in the spa that require attention. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.