This position is responsible for assisting with the daily operations of the business, and managing social media accounts - This position performs all job responsibilities listed in the guest services job description as well as the salon assistant + social media manager responsibilities listed below Effectively manages social media profiles and ensures content accuracy Creates engaging social media content to promote business growth Captures images and videos around the salon Actively seeks knowledge on product launches, salon sales, events, trends, etc for social media purposes Provides first point of contact at front desk for all guests Greets, hangs coats, offers beverages, and checks in guests Alerts service providers when guests have arrived Answers phones, responds to inquiries, and schedules appointments Completes daily appointment confirmation calls/texts/emails Assists service providers during checkout and prebooks appointments Processes credit card payments for retail purchases Retail area/facility upkeep Understands retail product lines and assists guests with retail product purchases Responsible for cleanliness of retail product, shelving/displays, restrooms, and salon common areas Responsible for stocking retail shelves and backbar area Assists with laundry Trains new employees according to established training procedures Assists in managing employees' daily job responsibilities/productivity and properly directs employees as needed Covers front desk when short staffed Welcomes and trains new service providers according to established procedures Provides and promotes strong and positive leadership Communicates company policies and procedures Ensures salon is up to state health and safety standards and complies with inspections Helps report and schedules maintenance Orders necessary salon supplies and manages salon supply inventory Creates and helps manage retail displays, signage, promotions, and contests Assists in planning and executes salon events Accurately and effectively assists management of retail product inventory and margin Assists with monthly expense reports Maintains relationships and communication with other hair district salon managers to create a cohesive management team Attends meetings with owner(s) and managers Works with owner(s) and project manager to implement marketing strategies and projects that help grow the business Attends educational eventsQualifications Minimum 1 year in the salon/spa industry Front desk experience Social Media experience (Meta/Instagram/Facebook) Leadership experience Strong focus on customer service Excellent role model in appearance, commitment, and attitude Confident in managing staff and training Knowledge on how to grow a business Organizational skills Effective communication Effectively work in a team environment and to maintain effective working relationships with guest services staff, salon manager(s), salon owners(s), and service providers Proficient with computers and experience with salon scheduling software, preferably Meevo Salon Software Multi task and effectively manage job functions while under pressure Be reliable and dependable Maintain confidentiality Ability to occasionally lift retail boxes (up to 20 lbs) Ability to move within the salon to communicate with others Benefits Competitive wages with opportunity for quarterly and year-end bonus Employee discount Bonus pay

Pay:

From $17.00 per hour

Work Location:

In person