Guest Experience Coordinator JMY The Salon Charlotte, NC Job Details Full-time From $15 an hour 20 hours ago Benefits Health insurance Employee assistance program Employee discount Professional development assistance Qualifications Serving Customer communication Salon software Greeting customers Attention to detail Organizational skills Full Job Description Job Overview The Guest Experience Coordinator is responsible for curating an elevated front-of-house experience while ensuring the salon operates smoothly throughout the day. This individual will manage client communication, appointment coordination, and guest hospitality while maintaining the refined and welcoming atmosphere that defines JMY The Salon. Client Experience & Hospitality Warmly welcome and check in guests, ensuring each client feels recognized and cared for upon arrival Appointment Coordination Manage appointment bookings, confirmations, and schedule adjustments with precision Assist clients in selecting the appropriate services and stylist recommendations Maintain accurate client profiles, service notes, and preferences within our booking system Communication & Client Care Professionally handle incoming calls, texts, and email inquiries Assist with consultation coordination and service recommendations when appropriate Address client questions with professionalism, discretion, and attentiveness Salon Operations Support stylists with daily schedule flow and service timing Process retail and service transactions with accuracy and efficiency Maintain a pristine and organized front-of-house environment Retail & Brand Representation Confidently introduce and recommend salon retail products when appropriate Uphold the brand standards and presentation of JMY The Salon at all times Provide a luxury hospitality experience including beverage service and guest comfort Maintain an attentive and polished presence throughout the salon floor Requirements Professional, polished, and service-oriented demeanor Excellent communication and interpersonal skills Strong organizational abilities with attention to detail Ability to multitask while maintaining composure in a fast-paced environment Passion for hospitality, beauty, and luxury client experiences Previous front desk, hospitality, or salon/spa experience preferred

Pay:

From $15.00 per hour

Benefits:

Employee assistance program Employee discount Health insurance Professional development assistance

Work Location:

In person