Overview We are seeking an energetic and dedicated Spa Manager to lead our full-time spa operations with enthusiasm and professionalism. In this pivotal role, you will oversee daily spa activities, ensure exceptional customer service, and manage a talented team to deliver a relaxing and rejuvenating experience for all guests. Your leadership will drive operational excellence, foster a welcoming environment, and promote the growth of our spa services. If you thrive in a dynamic setting and possess a passion for wellness and team management, this opportunity is perfect for you! Duties Lead and supervise daily spa operations, ensuring smooth workflow and high standards of service Recruit, interview, train, and develop staff to maintain a motivated and skilled team Manage scheduling, shift coverage, and payroll processing to optimize staffing efficiency Oversee inventory management, purchasing of spa products, and stock control to ensure availability of supplies Implement sales strategies to promote retail products and spa treatments, boosting revenue Maintain compliance with health and safety regulations while ensuring a clean, safe environment for guests and staff Handle customer inquiries, resolve complaints promptly, and ensure an outstanding guest experience Utilize POS systems for transactions, pricing adjustments, and sales tracking with accuracy Conduct employee orientation sessions and ongoing training to uphold service standards Manage budgets, perform bookkeeping tasks related to expenses and revenues, and monitor financial performance Experience Proven management experience in the retail or hospitality industry, preferably within a wellness or spa setting Demonstrated supervisory skills with experience in team leadership and employee development Strong background in retail sales management, including upselling treatments and products Familiarity with POS systems, inventory control software, and basic bookkeeping practices Excellent communication skills in multiple languages; bilingual or multilingual abilities are highly desirable Experience in recruiting, interviewing, onboarding new employees, and conducting performance evaluations Knowledge of retail math principles such as pricing strategies, sales forecasting, and budgeting Previous experience managing payroll processes and cash handling procedures Skilled in operational management including shift management, merchandising, stocking, and inventory management Ability to effectively lead a diverse team while maintaining high standards of customer service Join us as our Spa Manager to inspire your team, elevate guest experiences, and drive success in a vibrant wellness environment. We value energetic leadership combined with transparent communication—empowering you to make a meaningful impact every day!

Pay:

$48,000.78 - $55,439.82 per year

Benefits:

Employee discount

Work Location:

In person