Job description: Company Overview Hand & Stone Massage and Facial Spa ia dedicated to providing professional massage, facial, and hair removal services tailored to individual needs. Open seven days a week with extended hours, we strive to make wellness and self-care accessible to everyone through high-quality, affordable treatments. Job Overview We are seeking a dynamic and passionate General Manager to lead our spa operations with enthusiasm and expertise. In this pivotal role, you will oversee daily store functions, manage a talented team, ensure exceptional customer service, and drive overall business growth. Your leadership will foster a positive environment that aligns with our core values of professionalism, innovation, community, data-driven performance, and sustainable growth. Responsibilities Direct supervision of Lead Massage Therapist(s), Lead Esthetician(s), and Sales Associate(s) Deliver exceptional customer service to members and guests Oversee and manage daily spa operations Resolve and oversee all customer service concerns and challenges Motivate and support Massage Therapists and Estheticians in sales growth and performance Meet and drive team membership and gift card sales goals Recruit, hire, train, schedule, and manage Sales Associates, Massage Therapists, and Estheticians Conduct performance reviews, documentation, staff meetings, and ongoing coaching Communicate promotions, enhancements, and service offerings to clients Manage social media responsibilities and community outreach initiatives (minimum of 4 annually) Schedule and confirm appointments while maintaining and maximizing the appointment book Analyze booking trends and optimize daily scheduling opportunities Oversee all client surveys and ensure feedback is communicated appropriately to employees Manage ordering of service supplies and equipment Maintain inventory counts and organization standards Handle service provider scheduling conflicts, call-outs, payroll disputes, and related documentation Participate in training programs, conferences, and professional development opportunities Uphold spa cleanliness and presentation standards throughout the facility Oversee staff training and support implementation of sales goals and initiatives Complete additional administrative and operational tasks as assigned Perform computer data entry and reporting as needed Requirements 5+ Years in Proven management experience in retail or service environments with supervising responsibilities. Strong skills in sales management, budgeting, and inventory management. Excellent communication skills with the ability to lead diverse teams effectively. Demonstrated experience in recruiting, training & development, employee orientation, and performance management. Ability to handle cash transactions accurately and manage payroll processes efficiently. Organizational skills with attention to detail in bookkeeping, stock control, merchandising, and inventory management.

Join us as a General Manager and be at the forefront of delivering exceptional wellness services while leading a passionate team! Your leadership will inspire growth, foster community engagement, and elevate our brand's reputation for professionalism and innovation.

Job Type:

Full-time Pay:

$70,000.00 - $75,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): Are you at least 18 years old and legally authorized to work in the United States for our company without sponsorship? Do you have reliable transportation to arrive at your scheduled shifts on time? This role has a learning curve and we're looking for someone planning to build a career here long-term. Are you looking for long-term employment right now? This role requires availability for at least one weekend shift (Saturday or Sunday) three weekends per month. Does this work with your schedule?

Work Location:

In person