Spa Operations Manager in Training Hand & Stone Massage and Facial Spa Bala Cynwyd - 3.1 Bryn Mawr, PA Job Details Part-time | Full-time $16 - $17 an hour 4 days ago Benefits Employee discount Opportunities for advancement Qualifications Teamwork Employee retention Team development Recruiting Sales strategy Business operations Full Job Description Manager in Training Hand & Stone Massage and Facial Spa — Bala Cynwyd, PA Hand & Stone Massage and Facial Spa is seeking a motivated, sales-focused Manager in Training to prepare for a leadership role in spa operations. This position is based at our Bala Cynwyd location and is designed to develop a future leader who can drive membership growth, support daily operations. The primary goal of this role is to build strong operational, sales, leadership, and team-management skills while supporting membership sales, retention, service quality, and overall performance at Bala Cynwyd. The Manager in Training will work closely with ownership and spa leadership while gaining experience in team leadership, provider support, and multi-location operations. Key Responsibilities Train alongside ownership and spa leadership to learn all aspects of Hand & Stone daily operations, membership sales, guest service, staffing, scheduling, and financial performance. Support daily operations at the Bala Cynwyd spa, with a strong focus on membership sales, upgrades, retention, reactivation, retail performance, and guest satisfaction. Learn and implement sales strategies to improve membership conversion, recurring-membership revenue, lead follow-up, and overall spa profitability. Assist with coaching the Bala Cynwyd front-desk and sales team on membership presentations, booking goals, lead conversion, follow-up, and exceptional guest service. Monitor daily, weekly, and monthly membership and sales metrics; identify opportunities for improvement and assist with action plans. Support recruiting, interviewing, onboarding, training, scheduling, performance feedback, retention, and professional development for spa team members. Help maintain high standards for guest experience, treatment-room readiness, sanitation, documentation, service recovery, and compliance with Hand & Stone policies and applicable Pennsylvania regulations. Assist in addressing employee performance concerns, attendance issues, guest feedback, scheduling needs, and service-recovery matters professionally and promptly. Partner with spa managers and ownership to support staffing, provider utilization, schedules, team performance, and business objectives. Provide regular updates to ownership regarding membership performance, operational needs, staffing, guest concerns, and progress toward training goals. Foster a positive, accountable, professional, and team-oriented culture throughout the Bala Cynwyd spa and assigned teams.

Qualifications Required:

3-5 years of sales and operational experience , preferably in a spa, wellness, hospitality, retail, membership-sales, fitness, or service-based business environment. Prior leadership, supervisory, training, sales, or team-coaching experience strongly preferred. Proven ability to meet sales goals, increase client retention, improve conversion performance, and deliver exceptional guest service. Strong communication, leadership potential, problem-solving, conflict-resolution, coaching, and organizational skills. Comfortable working in a fast-paced environment. Ability to learn scheduling, point-of-sale, CRM, and spa-management systems; Zenoti experience is a plus. Ability to review sales and operational metrics and turn feedback into practical action plans. Availability to work a flexible schedule, including some evenings, weekends, and occasional holidays as business needs require. What We Offer Competitive compensation based on experience and qualifications. Performance-based incentives tied to membership growth and operational performance. Structured training and mentorship from ownership and experienced spa leadership. Clear opportunity for advancement into a Manager of Operations or other leadership position. Employee discounts on massage, facial, and retail services. Supportive ownership team and a professional, fast-paced wellness environment. Hand & Stone Massage and Facial Spa is an equal-opportunity employer committed to creating an inclusive workplace and delivering exceptional wellness experiences for every guest.

Pay:

$16.00 - $17.00 per hour

Benefits:

Employee discount

Work Location:

In person