A Salon or Spa Manager manages a hair or beauty salon or a spa providing specialized personal care services. Hires and manages hair stylists, or attendants that provide massages or other treatments at a spa, and oversees customer service. Develops marketing and advertising strategies; develops a consistent style for decor, products and treatments offered. Manages finances, building expenses and equipment maintenance.
Practice/Office Manager for Medical Spa Amalie - 3.0 Nashville, TN Job Details Full-time $50,582.21 - $60,916.21 a year 10 hours ago Benefits Health insurance Paid time off Employee discount Qualifications Vendor relationship building Patient scheduling systems Staff supervision Accounts receivable management Managing healthcare operations budgets Practice management software HIPAA Administrative experience Team development Key Performance Indicators Bachelor's degree Profit & Loss statement Health information regulatory compliance Healthcare financial management Budget management in healthcare Business Administration Regulatory compliance analysis Managing patient records POS systems Profit and loss analysis
Full Job Description Job Type:
Full-Time Reports To:
Owner /
Medical Director FLSA Status:
Exempt (Salaried) About the Role We are seeking an experienced and detail-oriented Office Practice Manager to oversee the daily operations of our medical spa. This individual will serve as the operational backbone of the practice — managing staff, ensuring regulatory compliance, optimizing patient experience, and driving the business performance of the spa. The ideal candidate combines strong leadership skills with a passion for aesthetics, wellness, and client care. Key ResponsibilitiesOperations Management Oversee day-to-day operations of the medical spa, ensuring smooth front-desk, scheduling, and treatment room workflows Develop and enforce standard operating procedures (SOPs) for clinical and administrative staff Manage inventory of medical supplies, injectables, skincare products, and retail merchandise Coordinate equipment maintenance and vendor relationships Ensure compliance with OSHA, HIPAA, state medical board regulations, and local health codes Staff Leadership Recruit, hire, train, and supervise front-desk staff, estheticians, and support personnel Create and manage staff schedules to ensure adequate coverage Conduct performance reviews and provide ongoing coaching and development Foster a positive, professional, and client-focused team culture Coordinate with medical providers (RNs, NPs, PAs, physicians) on scheduling and workflow needs Financial Management Manage budgets, monitor expenses, and identify cost-saving opportunities Oversee billing, payment processing, and accounts receivable/payable Track key performance indicators (KPIs) such as revenue per visit, retention rates, and treatment utilization Prepare financial and operational reports for ownership/leadership Assist with pricing strategy for services and packages Client Experience Ensure an exceptional, welcoming client experience from booking through checkout Handle escalated client concerns, complaints, and service recovery Monitor online reviews and reputation management Support marketing and client retention initiatives (loyalty programs, promotions, email campaigns) Compliance & Risk Management Maintain up-to-date knowledge of state regulations governing medical spa services (e.g., delegation of services, supervision requirements) Ensure proper documentation, informed consent processes, and medical record-keeping Maintain licensure and certification records for all clinical staff Manage relationships with legal counsel, insurance providers, and regulatory bodies as needed
Qualifications Required:
3+ years of experience in office/practice management, preferably in a medical spa, aesthetic practice, dermatology, or healthcare setting Strong understanding of HIPAA and healthcare compliance requirements Proven leadership and team management experience Excellent organizational, communication, and problem-solving skills Proficiency with EMR/practice management software and point-of-sale systems Strong financial acumen (budgeting, P&L, KPI tracking)
Preferred:
Bachelor's degree in business administration, healthcare administration, or related field Experience with aesthetic/cosmetic treatments (injectables, laser, skincare) and associated regulations Familiarity with platforms such as Aesthetic Record, Vagaro, Boulevard, or similar Experience with marketing/social media coordination for a spa or wellness business Key Competencies Leadership and team development Attention to detail and regulatory compliance Client-centered service mindset Financial and operational analysis Conflict resolution Adaptability in a fast-paced, growth-oriented environment Compensation & Benefits Competitive salary, commensurate with experience Performance-based bonus structure Health insurance options Paid time off Employee discount on spa services and products Professional development opportunities
