Spa Operations Manager Blue Mountain Mist Country Inn & Spa Sevierville, Tennessee Join the Blue Mountain Mist Spa Team Blue Mountain Mist Country Inn & Spa is seeking an experienced, organized, and hands-on Spa Operations Manager to lead the daily operations of our spa in the beautiful Smoky Mountains. We are a family-owned, Christian-owned, and operated business committed to creating an environment centered on genuine hospitality, kindness, integrity, respect, service, and care for others. Our spa provides massage, skincare, nail, and specialty spa services in a warm, relaxing environment where personalized care and exceptional client experiences are at the heart of what we do. We are looking for more than someone who can simply manage a schedule. We need a leader who takes ownership, thinks ahead, notices the details, supports the team, maintains high standards, and makes sure the spa runs smoothly every day. The right person will be comfortable working alongside the team, communicating directly with ownership, addressing problems when they arise, and proactively identifying issues before they affect our clients or staff. Position Summary The Spa Operations Manager is responsible for overseeing the day-to-day operations of Blue Mountain Mist Spa, including staff leadership, scheduling, reservations, client experience, facility standards, inventory, training, communication, and overall operational consistency. This is a hands-on management position . The Spa Operations Manager should be visible, engaged, approachable, and willing to step in wherever needed to support successful spa operations. Essential Duties & ResponsibilitiesDaily Spa Operations Oversee the daily operation and flow of the spa. Review the day's appointments, staffing, room assignments, special requests, and client notes. Look ahead at upcoming schedules to identify potential staffing shortages, appointment conflicts, coverage needs, or other concerns. Ensure appointments are scheduled accurately and efficiently. Assist with taking reservations, answering phones, checking clients in and out, and supporting the front desk when needed. Coordinate schedule changes, call-outs, coverage, and other operational needs. Ensure services are appropriately and fairly distributed among qualified providers whenever possible. Communicate important operational information to staff and ownership. Follow through on issues rather than allowing unfinished items to carry forward. Team Leadership & Accountability Provide daily leadership and direction to massage therapists, estheticians, nail technicians, and front desk staff. Clearly communicate expectations and company procedures. Coach and train employees when additional guidance is needed. Address performance concerns promptly, professionally, and consistently. Hold team members accountable while maintaining a respectful and supportive workplace. Assist with onboarding and training new employees. Help identify areas where additional training, procedures, or SOPs are needed. Lead by example in professionalism, teamwork, communication, cleanliness, integrity, kindness, and client care. Help maintain a workplace culture consistent with the values and standards of Blue Mountain Mist. Scheduling & Staffing Review current and future schedules regularly rather than waiting for scheduling problems to occur. Identify staffing gaps and work proactively to secure appropriate coverage. Monitor provider schedules and service distribution. Coordinate schedule adjustments due to vacations, call-outs, staffing changes, or business needs. Ensure staff schedules appropriately support anticipated client volume. Communicate scheduling concerns to ownership when necessary. Client Experience Help ensure every client receives a welcoming, professional, and consistent experience from reservation through checkout. Monitor the spa environment throughout the day. Review reservations for birthdays, anniversaries, celebrations, special accommodations, and other important notes. Ensure special touches and requested preparations are completed before the client's arrival. Address client concerns calmly and professionally. Take appropriate action to resolve service or experience issues. Follow up when necessary to ensure concerns have been properly resolved. Reservations & Front Desk Assist with phone, online, and in-person reservations. Ensure client information and appointments are entered accurately. Verify services, appointment times, provider availability, client names, contact information, required payment information, and reservation notes. Help ensure applicable deposits, discounts, packages, gift certificates, and other reservation details are handled correctly. Monitor spa email and other business communications throughout the workday. Ensure client inquiries and messages receive timely responses. Facility Standards & Cleanliness The Spa Operations Manager is responsible for helping ensure the entire spa remains clean, organized, stocked, and client-ready throughout the day , not simply at opening or closing.

This includes monitoring:

Reception and retail areas Treatment rooms Nail areas Relaxation areas Restrooms Laundry areas Hallways and common areas Front entrance and exterior client-facing areas Overall presentation, lighting, music, scent, cleanliness, and atmosphere The manager should notice and address concerns without waiting for ownership or another employee to point them out. Inventory & Supplies Monitor professional products, retail products, cleaning supplies, laundry supplies, disposables, and other spa inventory. Maintain appropriate stock levels. Identify low inventory before products or supplies run out. Coordinate ordering and communicate purchasing needs appropriately. Ensure treatment areas are properly stocked for scheduled services. Maintain organized product and supply storage areas. Training, Standards & Procedures Help ensure staff understand and consistently follow Blue Mountain Mist Spa policies, service standards, protocols, sanitation requirements, and SOPs. Assist with ongoing staff training and retraining. Identify inconsistencies and address them before they become established habits. Help maintain consistency between providers so clients receive the level of service expected from Blue Mountain Mist Spa. Participate in management and staff meetings as required. What We're Looking For Our ideal

Spa Operations Manager:

Takes ownership rather than waiting to be told what needs to be done. Naturally looks ahead and plans for upcoming needs. Notices details others may overlook. Demonstrates integrity, kindness, respect, and a genuine heart for serving others. Is comfortable holding employees accountable. Can be supportive and compassionate without avoiding difficult conversations. Is highly organized and follows through. Communicates clearly with staff and ownership. Handles stressful situations calmly and professionally. Understands that excellent management happens both behind the scenes and on the floor. Is willing to jump in and help when the spa is busy. Understands the importance of consistency and established procedures. Takes pride in maintaining an exceptional client experience. Recognizes that when something needs attention, the goal is to address it—not simply determine whose job it is. Qualifications Previous management or leadership experience required. Spa, salon, hospitality, resort, wellness, healthcare, or other service-industry management experience strongly preferred. Strong organizational and time-management skills. Excellent written and verbal communication skills. Strong client-service and problem-solving abilities. Comfortable managing multiple priorities in a fast-paced environment. Ability to coach, train, and hold employees accountable. Comfortable learning and using scheduling, reservation, communication, and point-of-sale systems. Dependable, professional, and able to maintain appropriate confidentiality. Ability to work a schedule that supports the operational needs of the spa, including some weekends and peak business periods. What We Offer Competitive compensation based on experience Paid time off Employee spa and retail discounts A beautiful Smoky Mountain work environment Support from hands-on ownership Opportunity to make a meaningful impact on the continued growth and development of Blue Mountain Mist Spa About Blue Mountain Mist Blue Mountain Mist Country Inn & Spa is a family-owned, Christian-owned and operated business located in the foothills of the Great Smoky Mountains in Sevierville, Tennessee. Our Christian values influence the way we strive to operate our business—with integrity, kindness, compassion, respect, honesty, hospitality, and a heart for serving others . We seek to create a welcoming environment where both our clients and our team members are treated with dignity and care. We believe exceptional hospitality comes from the details. Our goal is to provide every client with a warm, personalized, relaxing experience while maintaining a professional, respectful, and supportive environment for our team. We are looking for a Spa Operations Manager who can uphold these standards while providing strong, consistent leadership and helping Blue Mountain Mist Spa operate at its very best. To Apply Please submit your resume along with a brief introduction explaining your management experience and why you believe you would be a strong fit for Blue Mountain Mist Spa. Qualified applicants will be contacted for an initial screening and interview.

Job Type:

Full-time Pay:

From $18.75 per hour

Benefits:

Employee discount Paid time off

Shift:

8 hour shift Day shift

License/Certification:

Cosmetology License (Preferred) Esthetician License (Preferred) Ability to

Relocate:

Sevierville, TN 37862: Relocate before starting work (Required)

Work Location:

In person