Spa Coordinator

Primary Responsibilities:

Guest Relations:

Greet and assist guests upon arrival, ensuring a warm and welcoming experience. Handle inquiries regarding spa services, treatments, and retail offerings.

Appointment Management:

Schedule and coordinate appointments for spa services. Monitor appointment schedules and follow up on confirmations and rescheduling.

Sales and Upselling:

Promote and sell spa services and retail products, meeting or exceeding sales targets. Provide detailed information on available treatments and promotional packages.

Retail Operations:

Oversee retail operations within the spa, maintaining organization and product availability. Track inventory levels and manage orders as needed.

Collaboration:

Collaborate with therapists and spa team members for seamless service delivery. Assist in training new staff members regarding guest care and retail operations.

Health and Safety Compliance:

Ensure adherence to health and safety regulations to maintain a safe environment. Participate in staff meetings and training focused on operational excellence.

Continuous Improvement:

Gather guest feedback to implement enhancements to the guest experience. Stay updated on spa industry trends and innovations.

Education:

High school diploma or equivalent; additional education in hospitality or spa management is a plus.

Experience:

Previous experience in a guest services or front desk role, preferably in a spa or wellness environment.

Skills:

Excellent communication and interpersonal skills with a genuine passion for service. Strong organizational abilities and attention to detail.

Personal Attributes:

Positive attitude, professional demeanor, and ability to thrive in a fast-paced environment. The Spa Coordinator is responsible for managing the front desk operations, booking treatments, coordinating with therapists, and overseeing retail operations to ensure an exceptional guest experience. This role requires excellent customer service skills, strong organizational abilities, and a passion for wellness.