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Job Description
Spa Supervisor Galveston, TX 77554 Apply Overview Salary Range $17.00 - $20.00 Hourly Level Experienced Position Type Full Time Job Shift Any Education Level None Travel Percentage None Category Hospitality - Hotel Apply Spa Supervisor
JOB SUMMARY
The Spa Supervisor is responsible for overseeing the day-to-day operations of the spa facility, ensuring a high level of guest service, cleanliness, organization, staff productivity, and operational efficiency. This position supports the overall success of the spa by managing daily scheduling, payroll, inventory control, guest satisfaction, budget awareness, retail/spa product management, and staff performance. The Spa Supervisor ensures that all spa services, guest interactions, treatment areas, locker rooms, relaxation areas, fitness areas, pool areas, and back-of-house spaces are maintained according to hotel standards. This position works closely with Spa team members, Front Office, Housekeeping, Engineering, Accounting, Human Resources, and hotel leadership to ensure smooth operations, proper communication, and a consistent luxury guest experience. The Spa Supervisor is expected to lead by example, provide support and direction to spa employees, monitor service standards, assist with revenue opportunities, control expenses, and ensure that all guests receive professional, welcoming, and attentive service.
POSITION AUTHORITY
The Spa Supervisor has authority to oversee the daily operation of the spa and provide direction to Spa Front Desk Agents, Massage Therapists, Salon Specialists, attendants, and any other assigned spa personnel. This position has the authority to: Approve and adjust daily staff assignments based on business levels, appointments, and operational needs. Monitor employee attendance, breaks, punctuality, and productivity. Review and submit payroll information for approval in accordance with hotel procedures. Assist with scheduling and make recommendations to ensure proper coverage while controlling labor costs. Address guest concerns and service issues in a professional and timely manner. Communicate maintenance, cleanliness, safety, or service concerns to the appropriate department. Monitor inventory levels and request supplies, retail products, linens, amenities, and operational items as needed. Ensure spa employees follow all hotel policies, safety standards, uniform guidelines, service procedures, and sanitation requirements. Coach employees when standards are not being met and escalate performance concerns to hotel leadership or Human Resources when necessary. Support budget control by monitoring labor, supplies, retail usage, product waste, and operational expenses. Make daily operational decisions necessary to maintain guest satisfaction and spa standards.
POSITION GUIDELINES
The Spa Supervisor must maintain a professional, calm, and service-focused approach at all times. This position requires strong leadership, organization, attention to detail, and the ability to balance guest service with financial responsibility. The Spa Supervisor is expected to: Represent the hotel and spa in a professional and positive manner. Maintain confidentiality regarding guest information, employee matters, payroll, revenue, and hotel business. Follow all hotel policies, spa procedures, safety guidelines, sanitation standards, and brand/service expectations. Ensure all spa areas are clean, organized, properly stocked, and ready for guest use at all times. Promote a welcoming and relaxing environment for guests and a respectful work environment for employees. Maintain strong communication with hotel leadership and other departments. Ensure that employee schedules are prepared based on business demands, appointments, payroll guidelines, and service needs. Monitor expenses and make operational decisions that support budget control. Ensure accurate handling of spa bookings, payments, cancellations, commissions, discounts, and retail sales. Support revenue growth through proper booking procedures, guest follow-up, retail sales, upselling, spa packages, and promotions. Respond to guest complaints with professionalism, urgency, and proper follow-through. Maintain knowledge of spa services, pricing, products, treatment protocols, hotel amenities, and current promotions. Lead by example and maintain a hands-on presence throughout the spa operation.
ESSENTIAL FUNCTIONS
Oversee the daily operation of the spa facility, including treatment rooms, reception area, retail area, locker rooms, relaxation areas, pool/fitness areas, storage areas, and back-of-house spaces. Ensure all guests are greeted professionally and receive prompt, courteous, and knowledgeable service. Manage daily appointment flow, therapist schedules, treatment room assignments, guest check-in/check-out, and service recovery when needed. Prepare, review, and manage employee schedules according to business levels, appointment volume, labor guidelines, and operational needs. Review timekeeping records, attendance, missed punches, overtime, and payroll information before submitting for approval. Monitor labor costs and staffing levels to ensure proper coverage while supporting budget control. Maintain inventory of spa supplies, professional products, retail items, linens, guest amenities, cleaning supplies, and operating equipment. Conduct regular inventory counts and report shortages, overuse, shrinkage, or ordering needs. Control product usage and ensure supplies are used properly and not wasted. Assist with monthly inventory, retail tracking, product ordering, and expense monitoring. Ensure spa revenue, retail sales, discounts, commissions, and service charges are handled accurately and according to hotel procedures. Monitor daily sales, appointment bookings, cancellations, no-shows, and opportunities to increase revenue. Support spa promotions, special packages, seasonal offerings, and hotel events. Train, coach, and support spa employees on service standards, booking procedures, guest interaction, cleanliness, safety, and operational expectations. Monitor staff performance and communicate concerns, coaching needs, or recognition opportunities to hotel leadership. Ensure all spa employees maintain proper grooming, uniforms, professionalism, punctuality, and guest service standards. Inspect treatment rooms, guest areas, locker rooms, pool areas, fitness areas, and back-of-house spaces daily for cleanliness, maintenance, safety, and presentation. Ensure all equipment, tools, products, and treatment areas are properly cleaned, sanitized, stored, and maintained. Handle guest concerns, complaints, special requests, and service recovery in a timely and professional manner. Build positive relationships with hotel guests, spa members, local guests, vendors, and internal departments. Work closely with Housekeeping to maintain linen par levels, cleanliness, and laundry needs. Work closely with Engineering to ensure spa equipment, facilities, pool areas, and treatment rooms are maintained properly. Work with Accounting or Finance regarding inventory, payroll, purchasing, invoices, and revenue reporting as needed. Maintain accurate records related to schedules, payroll, inventory, sales, guest issues, maintenance requests, employee concerns, and operational reports. Ensure compliance with hotel safety policies, sanitation requirements, health standards, emergency procedures, and all applicable regulations. Assist with recruiting, onboarding, and training of new spa employees when needed. Attend meetings and communicate important spa updates, staffing needs, guest concerns, and business trends to hotel leadership. Identify opportunities to improve service, increase revenue, reduce expenses, improve scheduling, and enhance the overall spa experience. Perform other duties as assigned by hotel leadership. Qualifications
