Part - Time Spa Coordinator -

Hotel ZaZa Memorial City Location:

Memorial City Reports To:

Spa Manager Experience Required:

Prior experience in a luxury spa, hotel, resort, wellness, or hospitality environment.

Markets:

Houston About Hotel ZaZa Hotel ZaZa is a collection of luxury boutique hotels recognized for delivering exceptional guest experiences through distinctive accommodations, personalized service, and attention to detail. At Hotel ZaZa Memorial City, our associates are passionate about creating memorable moments and exceeding guest expectations in every interaction. We are seeking a polished, organized, and guest-focused Spa Coordinator to join our Spa team. This individual plays a vital role in creating a seamless and welcoming spa experience by coordinating appointments, supporting daily spa operations, and delivering exceptional service to every guest. Position Overview The Spa Coordinator is responsible for serving as the primary point of contact for spa guests, ensuring all appointments, guest requests, and operational needs are handled efficiently and professionally. This position supports daily spa operations through scheduling, administrative coordination, retail support, and guest service excellence while maintaining the luxury hospitality standards that define the Hotel ZaZa brand. The ideal candidate is highly organized, service-oriented, detail-focused, and thrives in a fast-paced luxury hospitality environment. Weekend availability is required for this position

• Key Responsibilities Welcome spa guests in a professional, friendly, and courteous manner. Manage spa reservations, scheduling, confirmations, and cancellations using spa management software. Answer incoming phone calls and respond to guest inquiries regarding services, treatments, pricing, and spa policies. Coordinate guest appointments to maximize therapist and treatment room utilization. Complete guest check-in and check-out procedures accurately and efficiently. Process payments and maintain accurate financial records in accordance with company procedures. Promote spa services, retail products, packages, memberships, and seasonal offerings. Maintain a thorough knowledge of spa treatments, wellness services, products, and promotional programs. Ensure treatment schedules, guest preferences, and special requests are communicated effectively to spa team members. Assist guests with product recommendations and retail purchases. Monitor guest satisfaction and proactively address concerns or service recovery opportunities. Maintain cleanliness, organization, and presentation of reception, retail, locker room, and guest areas. Support inventory management by monitoring retail and operational supply levels. Assist with daily opening and closing procedures. Coordinate VIP guest experiences and special requests. Collaborate with other hotel departments to provide seamless guest service. Follow all company policies, spa standards, and safety procedures. Maintain confidentiality regarding guest information and treatment details. Attend departmental meetings and required training sessions. Perform other duties as assigned by management. Qualifications Passion for delivering exceptional guest service. Strong interpersonal and communication skills. Excellent organizational and multitasking abilities. Professional appearance and demeanor. Ability to work efficiently in a fast-paced environment. Strong attention to detail and follow-through. Ability to remain calm and professional during high-volume periods. Ability to work independently and as part of a team. Dependable attendance and punctuality. Ability to handle confidential guest information appropriately. Preferred Qualifications Previous experience in a spa, hotel, resort, wellness center, or luxury hospitality environment. Experience with spa scheduling and point-of-sale systems. Luxury spa or luxury hotel experience preferred. Retail sales experience. Knowledge of spa treatments, wellness services, skincare products, and massage therapy offerings. Experience handling guest concerns and service recovery. Physical Requirements Ability to stand and walk for extended periods during scheduled shifts. Ability to sit, type, and operate a computer and telephone for extended periods. Ability to bend, stoop, reach, and lift items regularly. Ability to lift and carry supplies, retail products, and equipment weighing up to 25 pounds frequently and up to 35 pounds occasionally. Manual dexterity required to operate office equipment, point-of-sale systems, and spa scheduling software. Work Environment Luxury spa, wellness, and hotel hospitality environment. Frequent interaction with guests, vendors, and team members. Fast-paced environment with varying levels of activity. Schedule flexibility required, including mornings, evenings, weekends, holidays, and special events. Professional appearance and grooming standards consistent with Hotel ZaZa luxury service expectations. Compensation and Benefits Hotel ZaZa offers a competitive compensation package, which may include hourly wages, gratuities where applicable, health and welfare benefits, paid time off, retirement savings plans, employee assistance programs, and hotel discounts, subject to eligibility requirements and company policies. Why Join Us? At Hotel ZaZa, we don't just offer jobs, we offer careers that inspire. Be part of a brand that celebrates individuality, creativity, and excellence in every detail. No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. Hotel ZaZa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees and applicants without regard to race, color, religion, gender/sex, sexual orientation, disability, national origin, age, or veteran status. Hotel ZaZa is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. Applicants requiring accommodation should contact Human Resources. Hotel ZaZa also participates in E-Verify to confirm the employment eligibility of all newly hired employees.