Overview LANA Health & Wellness is seeking an experienced and motivated Spa Manager for our new Plano, Texas location. We are seeking an energetic and highly organized Spa Manager to lead our wellness and beauty facility with enthusiasm and professionalism. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and manage a dynamic team of therapists, estheticians, and support staff. Your leadership will foster a welcoming environment that promotes relaxation, health, and beauty while driving business growth through effective management and strategic initiatives. This position offers an exciting opportunity to shape the guest experience and elevate our spa's reputation as a premier destination for wellness. The Spa Manager will be responsible for the daily operation of the location, team leadership, client experience, sales performance, memberships, scheduling, inventory, and maintaining LANA brand standards. LANA provides a holistic wellness experience combining spa, beauty, skincare, massage, hair/scalp, and specialized wellness services in a professional and supportive environment. Key Responsibilities Manage daily spa operations and opening/closing procedures.

Lead the daily operations of the spa, ensuring smooth workflow and high standards of service excellence Recruit, train, schedule, and supervise team members Maintain exceptional client-service standards Drive membership enrollment and client retention Monitor daily, weekly, and monthly sales goals Support service upgrades and retail product sales Manage appointment scheduling and front-desk operations Monitor staff productivity and service utilization Maintain inventory and supply levels Ensure treatment rooms and common areas meet LANA standards Handle client concerns professionally Maintain accurate operational and performance reports Coordinate with LANA ownership and corporate support team Ensure staff follow company policies, treatment protocols, and brand standards Ensure compliance with health & safety regulations and uphold cleanliness standards throughout the facility Requirements Previous spa, wellness, salon, medspa, hospitality, or related management experience preferred. 5 years minimum. Strong leadership and team-management skills Sales and membership experience preferred Excellent customer service and communication skills Comfortable working with POS, scheduling, and CRM systems Organized, dependable, and results-oriented Ability to work some evenings and weekends

Pay:

$49,645.22 - $70,000.00 per year

Benefits:

Employee discount Paid time off

Work Location:

In person