Location Manager Massage Envy - 3.1 Greenfield, WI Job Details Full-time $3,467 - $3,884 a month 19 hours ago Benefits Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Qualifications Customer communication Full Job Description Location Manager Massage Envy Greenfield | Greenfield, WI Are you a results-driven leader who thrives on building high-performing teams, growing sales, and creating exceptional customer experiences? Massage Envy Greenfield is seeking a Location Manager to lead our clinic's growth and profitability. This role is ideal for a motivated sales leader who enjoys coaching teams, driving membership growth, developing talent, and creating a culture of accountability and excellence. As the Location Manager, you will be responsible for the overall success of the clinic, including membership sales, guest retention, team development, operational execution, and financial performance. You'll work closely with ownership and your team to create an environment where both employees and members thrive. What You'll Do Drive Sales & Location Growth Lead and inspire the team to achieve membership sales, retail sales, and revenue goals. Develop and execute strategies to increase membership acquisition and retention. Monitor key performance indicators and coach team members to improve results. Drive guest conversion and membership closing rates. Create action plans to improve member retention and reduce attrition. Promote Massage Envy programs, events, and promotions to maximize clinic growth. Lead & Develop a High-Performing Team Recruit, hire, onboard, and develop Guest Success Specialists, Licensed Massage Therapists and Estheticians. Provide ongoing coaching, accountability, and performance management. Foster a positive, engaging workplace culture focused on teamwork and growth. Recognize and reward strong performance while addressing opportunities for improvement. Lead by example and create a culture centered on exceptional service and results. Deliver an Exceptional Guest Experience Ensure every guest receives a welcoming, professional, and therapeutic experience. Resolve customer concerns quickly and effectively. Drive Net Promoter Score (NPS) performance through outstanding service and team engagement. Partner with staff to create long-term relationships that support member loyalty. Manage Clinic Operations Oversee daily operations and ensure compliance with Massage Envy standards. Manage inventory and retail product ordering. Ensure labor law compliance and adherence to company policies. Maintain a clean, safe, and professional clinic environment. Execute company initiatives, promotions, and operational programs. What We're Looking For Previous leadership experience in sales, retail, customer service, hospitality, healthcare, fitness, or a similar service-based environment. Proven ability to drive sales results and grow business performance. Strong coaching, training, and team development skills. Ability to analyze business metrics and create action plans. Excellent communication and conflict-resolution abilities. Self-motivated, organized, and results oriented. College degree preferred. Performance Measures Success in this role is measured by: Membership growth Membership retention and attrition management Sales closing percentage Retail sales performance Guest and member satisfaction scores Employee engagement and retention Overall clinic profitability Earnings & Benefits Competitive base pay + uncapped performance bonuses Dental and vision plans Matching 401(k) to secure your financial future Paid time off so you can recharge and refocus 40% discount on retail products and 50% off massage/skincare services Employee Assistance Program for wellness support Flexible scheduling to help you perform at your best Why Massage Envy? At Massage Envy, we're committed to helping people take care of themselves while creating rewarding careers for our employees. You'll have the opportunity to lead a growing clinic, develop a successful team, and make a meaningful impact on both employee and member experiences every day. If you're passionate about leadership, sales growth, coaching teams, and building a thriving business, we'd love to hear from you.