Team Lead / Aveda Mentor Rejuvenation Spa - 5.0 Madison, WI Job Details Part-time | Full-time From $16 an hour 22 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Flexible schedule Retirement plan Qualifications Teamwork Salon software Team development Attention to detail Organizational skills Full Job Description Company Overview Rejuvenation Spa is an AVEDA Lifestyle Salon and Spa dedicated to providing exceptional beauty and wellness services. Our focus is on creating a relaxing, sensory-rich environment where clients can experience personalized treatments that promote rejuvenation and well-being. About the Role Rejuvenation Spa is looking for a Team Lead / Aveda Mentor to help guide our front desk team, strengthen the guest experience, and support the day-to-day operations of our salon and spa. This position combines leadership, guest service, retail education, team development, and operational support. We are seeking someone who is confident leading others, highly organized, comfortable taking initiative, and passionate about creating a welcoming experience for every guest. A strong interest in wellness, and retail education is important for success in this role. What You'll Be Responsible For Guest Experience Welcome guests and help create a warm, personalized experience from arrival through departure Support check-in, check-out, appointment scheduling, spa tours, and general guest questions Help maintain an efficient flow throughout the salon and spa Educate guests about products, services, and personalized home-care recommendations Encourage meaningful retail conversations and help the team identify opportunities to support guest needs Leadership & Team Development Provide day-to-day guidance and support to front desk and service team members Serve as a resource for questions related to guest service, retail, and daily procedures Help train new team members and participate in onboarding Provide coaching and encouragement to help team members develop their skills Support service providers and other team members with guest experience and retail initiatives Help foster a positive, collaborative, and accountable team environment Retail & Inventory Assist with maintaining accurate retail and professional inventory Participate in inventory counts, adjustments, ordering, receiving, and ticket processing Help monitor professional supply needs and assist with budgeting Maintain organized inventory areas and ensure procedures are followed consistently Support compliance with applicable state, OSHA, and workplace requirements Communication & Events Help coordinate monthly team and department meetings Assist with communicating important information, promotions, and operational updates to the team Participate in planning and implementing guest events, retail promotions, and experiences Help ensure promotional and guest-facing initiatives are communicated and executed consistently What We're Looking For Previous experience in customer service, hospitality, retail, salon, spa, or another guest-focused environment Leadership, supervisory, training, or mentoring experience is preferred Excellent communication and interpersonal skills Strong organizational skills and attention to detail Ability to manage multiple priorities while remaining calm and professional A proactive approach to problem solving and supporting team members Comfortable working with computers, scheduling software, Microsoft Office, phones, and digital communication tools Ability to handle confidential information appropriately Interest in retail, beauty, and wellness Availability to work two evenings per week and every other Saturday Physical & Work Environment This is an active, in-person position within a busy salon and spa. The role involves frequent interaction with guests and team members, standing and walking throughout the day, using computers and phone systems, and occasionally lifting items weighing up to 10 pounds. Reasonable accommodations may be provided to qualified individuals to perform the essential functions of the position. Compensation & Benefits Starting pay of $16.00 per hour Health, dental, and vision insurance Retirement plan Paid time off Flexible scheduling Employee discounts on salon, spa, and retail products Employee discounts on salon and spa services Opportunity to develop leadership, retail, and brand expertise Supportive team environment with opportunities for continued learning and professional growth

Work Location:

In person If you enjoy helping people, supporting a team, staying organized, and creating exceptional guest experiences, we would love to hear from you.

Pay:

From $16.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person