The Alteration Associate is responsible for delivering high-quality alteration services that enhance the customer's shopping experience and ensure proper garment fit. This position performs alterations on ready-to-wear and tailored merchandise while maintaining Dillard's quality standards, turnaround expectations, and commitment to exceptional customer service. The Alteration Associate partners with customers and store associates to provide expert garment fitting, alterations, and finishing services while maintaining a clean, organized, and efficient alterations workspace.
Responsibilities Include:
Perform high-quality alterations on ready-to-wear and tailored garments in accordance with Dillard's standards. Accurately measure, fit, alter, repair, and finish garments to meet customer expectations. Operate alteration equipment including straight stitch machines, blind stitch machines, sergers, button machines, steam presses, boilers, and irons. Press garments before and after alterations to ensure a professional finished appearance. Consult with customers regarding alteration needs, garment fit, and recommended adjustments. Communicate alteration timelines and provide exceptional customer service throughout the process. Maintain accuracy while meeting established turnaround times and productivity expectations. Inspect garments before and after alterations to ensure quality workmanship. Maintain an organized, clean, and safe alterations workspace. Properly care for customer garments while in the alteration process. Collaborate with sales associates and store leadership to ensure a seamless customer experience. Assist with special orders, fittings, and additional alteration requests as needed. Follow all company policies and safety procedures. Perform additional duties as assigned. Qualifications High School diploma or equivalent preferred. Previous experience in a commercial or industrial alterations environment required. Proficiency in both ready-to-wear and tailored garment alterations. Experience operating industrial sewing and pressing equipment. Strong knowledge of garment construction, fabrics, tailoring techniques, and finishing methods. Excellent attention to detail and commitment to producing high-quality work. Strong organizational and time management skills. Ability to prioritize multiple alteration requests while meeting deadlines. Excellent communication and customer service skills. Self-motivated with the ability to work independently and as part of a team. Positive attitude and professional demeanor. Physical Requirements Regular attendance is required, including flexibility to work evenings, weekends, holidays, and overtime as business needs require. Ability to stand, sit, bend, reach, and move throughout the workday. Ability to lift and carry garments and supplies weighing up to 25 pounds. Ability to perform repetitive hand and arm movements while sewing, pressing, and handling garments. Manual dexterity required to safely operate sewing machines, pressing equipment, and other alteration tools. Visual acuity required to inspect garments, perform detailed sewing work, and ensure quality craftsmanship. Ability to maintain a clean, safe, and organized work environment. This job description is not intended to be all-inclusive. Associates may perform other related duties as assigned to meet the ongoing needs of the business. •This is a part-time, on-site position located at our
Dillard's Great Lakes Mall Location:
7850 Mentor Ave. Mentor, OH 44060 A high level of attendance is required as an essential function of this position. Rules of Arbitration I state that the information contained in the foregoing statements is complete, true, and correct. I understand that if I am employed, any misrepresentation or omission of material facts on this application is sufficient cause for dismissal. I agree that my employment is for no definite period of time and can be terminated, with or without cause, and with or without notice, at any time, at the option of either Dillard's or myself. I understand that neither the Associate Work Rules and General Policies, the Associate Benefits and Related Policies, nor any other written or oral statements by Dillard's or its representatives are contracts of employment. No employee of Dillard's other than the Chairman of the Board or the President has any authority to enter into any agreement for employment for any specified period of time, or to make any agreement contrary to the foregoing, and no such agreement has been made. If, at the time of termination, I am for any reason indebted to Dillard's, whether for merchandise, cash advances, withdrawals, or otherwise, I agree that Dillard's shall have the right to make the necessary deductions and withhold from any remuneration or from any reimbursement to which I may be entitled, an amount sufficient to fully cover and completely pay for all of my indebtedness to Dillard's. I also hereby agree that in no event shall Dillard's be liable for any loss or damage to my clothing or my personal property. In consideration of Dillard's agreeing to consider my Application, I agree that effective on my submission of this Application, Dillard's and I shall be entitled to the benefits of and mutually agree to become subject to Dillard's
RULES OF ARBITRATION
(the "Rules"). The Rules will apply to any Legal Claim which may arise out of the application process or over Dillard's failure or refusal to offer me employment. A free copy of the Rules is available A) by emailing a request for a copy to legal@dillards.com or B) by requesting a written copy of the Rules by dialing toll free 866-353-6787. Application Question(s): Did you review and agree to the Rules of Arbitration? Are you proficient in tailored alterations? Do you have working knowledge of all alteration shop functions including RTW and Tailored alterations?
