Client Service Representative/ Veterinary Assistant

Client Service Representative/ Veterinary Assistant Broadlands Veterinary Clinic - 4.0 Broomfield, CO Job Details Full-time $20 - $23 an hour 1 day ago Benefits Health insurance 401(k) Paid time off Uniform allowance Employee discount Qualifications Organizational skills Medical imaging Associate's degree Hospital experience Time management Full Job Description Veterinary Assistant/CSR Full-Time Job Description Pet Hospital of Thornton & Broadlands Veterinary Clinic are seeking a dynamic and motivated individual who is excited to contribute to the continued growth and success of two hospitals. Join our locally owned hospitals as we provide care to pets and their families within the community. Dr. Emily Miller and her team are excited to welcome a new team member to be part of the hospitals' continued journey and growth. This is a full-time, non-exempt position offering four shifts per week. While the schedule is expected to remain consistent, flexibility may occasionally be required to support the evolving needs of growing hospitals. While this position will mostly cover medical support, there will be shifts where CSR coverage will be needed.

Role & Responsibilities:

Customer Service Facilitate communications (phone, text, email and in-person) and cultivate positive client experiences Interact with veterinary professionals and escalate complex communications when appropriate Facilitate and manage appointment and surgical schedules Maintain accurate and up-to-date records (including client communications) Technology Focus Fielding and managing multi-line phone systems Fielding and responding to electronic communications Utilize cloud-based software application (EzyVet) Patient Care Safe and reliable restraint Basic mathematics Support appointment related activities as needed (i.e. obtaining histories, TPRs / weights, assisting with medical records) Perform standard appointment procedures (i.e. vaccinations, nail trims, ear cleanings, etc.) Complete hospital admissions (i.e. verifying consent forms, patient information, medications, and fasting status) Perform therapeutic procedures and complete diagnostics (including laboratory and radiology imaging studies) Assist with anesthesia as directed (responsibilities will vary pending experience and state requirements), but may include IV Catheter placement, venipuncture, injections and patient monitoring Assist with surgical and dental procedures as directed (responsibilities will vary pending experience and state requirements) Equipment Perform routine maintenance (as needed) to ensure equipment is in working order Clean and care for surgical instruments (including wrapping packs and managing the autoclave cycles) Facilities Maintain a clean and inviting environment, adhering to OSHA requirements

Compensation & Benefits:

Competitive salary Pet discounts 401(k) Scrub allowance Success in this

Role:

4+ years of veterinary experience 4+ years of customer service experience Associate or bachelor's degree preferred A strong passion for helping others High emotional intelligence and effective communication skills, especially in receiving and responding to feedback Proficiency with conflict resolution Ability to communicate confidently and compassionately with veterinary professionals across different roles Excellent time management and organizational skills, with the ability to multitask and prioritize tasks efficiently Strong personal accountability, reliability, attention to detail, and commitment to following through on responsibilities

Pay:

$20.00 - $23.00 per hour

Benefits:

401(k) Employee discount Health insurance Paid time off Uniform allowance

Work Location:

In person