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NV
National Veterinary Associates
Client Services Representative & Vet Assistant Relief
Career Insights for Veterinary Assistant
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What they do
A Veterinary Assistant assists with animals under veterinary care or in laboratories. Feeds animals, cleans cages, and administers medical treatment under the supervision of a veterinarian or veterinary technician. Works in a veterinary clinic, animal hospital, or laboratory.
$40,771 / year median in Washington
+28% projected growth
Job Description
Job Description Northwest Equine is a 100% ambulatory equine veterinary practice seeking a full-time Equine Client Services Representative & Veterinary Assistant to join our busy multi-doctor team. This unique position combines front-office client service responsibilities with hands-on veterinary assistant duties in the field. This role will be approximately 80% CSR work, and 20% field work. The ideal candidate is highly organized, professional, and adaptable, with a strong equine background and a passion for delivering exceptional care to both clients and patients. The successful candidate will thrive in a fast-paced environment, enjoy multitasking, and work collaboratively with veterinarians, support staff, and horse owners while maintaining a positive and service-oriented attitude Client Services Responsibilities
- Answer multi-line phone system in a friendly, professional manner
- Schedule appointments and coordinate ambulatory veterinary services
- Manage client communications via phone, email, and text messaging
- Process invoices and payments
- Perform data entry and maintain accurate medical records
- Assist with client follow-up and appointment reminders
- Complete general office and administrative tasks
- Provide exceptional customer service to clients and referring partners Veterinary Assistant Responsibilities
- Assist veterinarians with equine patient care, diagnostics, and treatments
- Prepare and stock veterinary vehicles for daily appointments
- Maintain inventory and supply levels
- Safely handle and restrain horses during examinations, procedures, and emergencies
- Assist with diagnostic testing, including radiography and laboratory procedures
- Administer medications under veterinarian supervision
- Clean, disinfect, and maintain trucks, equipment, and treatment areas
- Sterilize and maintain surgical instruments and medical equipment
- Support veterinarians during routine and emergency field calls Qualifications Required
- Previous receptionist or customer service experience
- Knowledge of basic horse care and the equine industry
- Experienced horse handling skills, including: Trotting and lunging horses, safe handling of horses under sedation.
- Strong written and verbal communication skills
- Professional email, text, and client communication experience
- Ability to work efficiently in a fast-paced, multi-doctor environment
- Skilled in answering a multi-line phone system
- Ability to follow instructions while also working independently
- Basic computer proficiency and willingness to learn new software systems
- Strong attention to detail, grammar, and spelling
- Dependable transportation and valid Washington State driver's license
- Ability to safely lift and carry at least 50 pounds
- Must be at least 18 years of age
- Genuinely enjoys working with animals and can work with them even when they are stressed, ill, or in pain
- Works well as part of a team and maintains a positive, collaborative attitude Physical Requirements
- Frequently walk, stand, bend, squat, and lift throughout the workday
- Work safely around horses of varying temperaments
- Perform physical tasks in outdoor environments and varying weather conditions
- Meet the physical demands associated with ambulatory equine veterinary medicine
- Frequently work in a bent, kneeling, or squatting position
- Ability to lift and carry a minimum of 50 pounds safely Schedule
- Full-time position; Monday-Friday schedule with hours varying based on practice needs
- Participation in evening and weekend on-call rotations may be required What We're Looking For in The ideal candidate:
- Enjoys working with horses and people
- Remains calm and professional in high-pressure situations
- Is dependable, organized, and goal-oriented
- Embraces teamwork and collaboration
- Provides outstanding service to clients and compassionate care to patients
- Takes initiative and maintains a positive attitude
- Is comfortable balancing office responsibilities with field work Compensation & Benefits The base hourly range for this position is $21.
Benefits include:
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Paid holidays The range provided for this position reflects the minimum and maximum target pay for the role.
- We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
- All job opportunities and applications are hosted on our official careers site: careers.nva.com
- There is no cost or confidential information required to apply or be considered for a position If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.