West Escondido Pet Hospital in Escondido, CA is looking for a dynamic individual inspired to contribute confidently to the successful launch of a best-in-class hospital. Come grow with us while working in a brand new, locally owned, modern facility with state-of-the art equipment, servicing pets in your local community. This is a full-time, non-exempt position. While the schedule is expected to be consistent, changes may be necessary to meet the needs of a growing hospital.

Roles and Responsibilities:

• Customer Service ○ Facilitate communications (phone, text, email and in-person) and cultivate positive client experiences ○ Interact with veterinary professionals and escalate complex communications when appropriate ○ Facilitate and manage appointment and surgical schedules ○ Maintain accurate and up-to-date records (including client communications)
• Technology Focus ○ Fielding and managing multi-line phone systems ○ Fielding and responding to electronic communications ○ Utilize cloud-based software application (EzyVet)
• Patient Care ○ Safe and reliable restraint ○ Advanced mathematics ○ Support appointment related activities as needed (i.

e. obtaining histories, TPRs / weights, assisting with medical records) ○ Perform standard appointment procedures (i.e. vaccinations, nail trims, ear cleanings, etc.) ○ Complete hospital admissions (i.e. verifying consent forms, patient information, medications, and fasting status) ○ Perform routine technical procedures including but not limited to venipuncture, IV catheter placement, and fluid therapy administration (including calculation of rates of flow) ○ Induce, maintain and monitor patients under sedation and general anesthesia ○ Perform therapeutic procedures and complete diagnostics (including laboratory and radiology imaging studies) ○ Assist with surgical and dental procedures as directed

• Equipment ○ Perform routine maintenance (as needed) to ensure equipment is in working order ○ Clean and care for surgical instruments (including wrapping packs and managing the autoclave cycles) ○ Assist with inventory management (as directed)
• Facilities ○ Maintain a clean and inviting environment, adhering to OSHA requirements ○ Comply with and complete requirements related to the administration and management of controlled substances, ensuring DEA compliance
• Training ○ Participate in the development and training of other technicians and veterinary assistants (under the direction of the PM and Medical Director) ○ Participate in annual compliance training programs, including radiation safety Success in this

Role:

• 2+ years of veterinary experience
• 4+ years of customer service experience
• Associate or bachelors degree preferred

VTS / LVT / RVT

certification (required, or can be reinstated within the first ninety days)

• A strong passion for helping others
• High emotional intelligence and effective communication skills, especially in receiving and responding to feedback
• Proficiency with conflict resolution
• Ability to communicate confidently and compassionately with veterinary professionals across different roles
• Excellent time management and organizational skills, with the ability to multitask and prioritize tasks efficiently
• Strong personal accountability, reliability, attention to detail, and commitment to following through on responsibilities

Pay:

$27.00 - $29.00 per hour

Benefits:

Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Uniform allowance Vision insurance

License/Certification:

License (Required)

Work Location:

In person