HVAC Dispatcher/Admin Support

HVAC Dispatcher / Administrative Support (Part-Time with Full-Time Growth Opportunity) Position Summary The HVAC Dispatcher / Administrative Support team member is responsible for coordinating service calls, scheduling technicians, supporting office operations, and delivering excellent customer service. This role serves as a key communication hub between customers, technicians, vendors, and management to ensure efficient daily operations and positive customer experience. Key Responsibilities Dispatching & Scheduling Schedule and dispatch HVAC service technicians for service, maintenance, warranty, and installation calls Monitor technician routes and adjust schedules as needed for efficiency and emergencies Communicate appointment details and updates with customers Coordinate with technicians regarding job status, parts needs, and schedule changes Prioritize calls based on urgency and technician availability Administrative Support Answer incoming phone calls and respond to customer inquiries professionally Create and maintain work orders, customer records, and job files Process invoices, purchase orders, and customer payments Assist with preparing estimates, proposals, and maintenance agreements Maintain organized digital filing systems Support payroll, timesheet review, and general office reporting as needed Order and track office supplies Customer Service Provide exceptional customer service through phone, email, and in-person communication Follow up with customers regarding scheduling, satisfaction, and completed work Resolve customer concerns and escalate issues when necessary Maintain professionalism and confidentiality in all interactions Operational Support Assist management with daily operational coordination Help track permits, inspections, warranties, and equipment registrations Coordinate communication between office staff, field staff, builders, and vendors Support company processes and help improve workflow efficiency Qualifications Previous dispatching, administrative, or customer service experience preferred HVAC, construction, or service industry experience preferred Strong organizational and multitasking skills Excellent verbal and written communication skills Ability to work in a fast-paced environment and manage changing priorities Proficient in Microsoft Office, email systems, and scheduling software Experience with QuickBooks Online, ServiceTitan, Housecall Pro, or similar HVAC software is a plus Strong attention to detail and problem-solving abilities Professional attitude and team-oriented mindset Physical Requirements Ability to sit for extended periods while working on a computer and phone Ability to occasionally lift office supplies or files up to 20 pounds Work Environment Primarily office-based environment Fast-paced setting with frequent communication and multitasking Benefits

• Competitive pay based on experience
• Paid time off and holidays (full-time eligibility)
• Health, Dental, Vision & Life insurance options (full-time eligibility)
• Retirement plan options Reports To COO Company Overview At After Shock Heating & Cooling, we are committed to providing high-quality HVAC services while creating a positive, team-focused work environment.

We value professionalism, accountability, customer satisfaction, and employees who take pride in their work.

Pay:

$17.00 - $22.00 per hour

Benefits:

401(k) Flexible schedule

Work Location:

In person