HVAC Service Dispatcher

Job Overview We are looking for a detail-oriented Account Representative/Dispatcher to join our team. Daily duties consist of answering phones, administering all service and maintenance requests, dispatching field technicians, tracking job progress, and strong attention to detail when entering information into our HVAC/R Management software. Other responsibilities will consist of coordinating appointments, repairs, replacements and other duties as assigned. The Dispatcher will follow up with customers to ensure positive outcomes from start to finish for each project. Duties Answering phones and managing service and maintenance requests Dispatching field technicians and tracking job progress Provide customer with repair quotes Coordinating appointments, repairs as needed Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Skills Customer support experience Strong phone contact handling skills and active listening Familiarity with HVAC/R software systems and practices. Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Positive attitude and team player Leadership skills Experience with Office 365 and Field Edge software Ability to preform in an ever-changing work environment Highly organized Ability to multi-task, prioritize, and manage time effectively High school degree Administrative & clerical skills; organization is key

Job Type:

Full-time Pay:

$40,000.00

• $55,000.

00 per year

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person HVAC Service Dispatcher Westenn Heating, Cooling and Plumbing Elkhorn, WI 53121 $40,000

• $55,000 a year
• Full-time $40,000
• $55,000 a year
• Full-time Job Overview We are looking for a detail-oriented Account Representative/Dispatcher to join our team.

Daily duties consist of answering phones, administering all service and maintenance requests, dispatching field technicians, tracking job progress, and strong attention to detail when entering information into our HVAC/R Management software. Other responsibilities will consist of coordinating appointments, repairs, replacements and other duties as assigned. The Dispatcher will follow up with customers to ensure positive outcomes from start to finish for each project. Duties Answering phones and managing service and maintenance requests Dispatching field technicians and tracking job progress Provide customer with repair quotes Coordinating appointments, repairs as needed Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Skills Customer support experience Strong phone contact handling skills and active listening Familiarity with HVAC/R software systems and practices. Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Positive attitude and team player Leadership skills Experience with Office 365 and Field Edge software Ability to preform in an ever-changing work environment Highly organized Ability to multi-task, prioritize, and manage time effectively High school degree Administrative & clerical skills; organization is key

Job Type:

Full-time Pay:

$40,000.00

• $55,000.

00 per year

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person