iGaming Loyalty Ambassador

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WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary As an iGaming Loyalty Ambassador, you will serve as an entry point into casino hosting, equipped with the tools, training, and leadership support needed for long-term career growth. In this role, you will engage and influence a shared pool of high-potential VIP guests, using targeted outreach and strategic conversations to guide them toward qualification for Executive Hosting. Success is driven by collaboration and measured by your ability to convert prospects into hosted VIP tiers. Rather than managing dedicated one-to-one relationships, you will deliver high-impact interactions that educate guests on the value of the Digital VIP program. This role offers a strong work-life balance with standard business hours and no after-hours support requirements. How You Will Create the Extraordinary Educate high-potential VIP guests on the benefits and value of the Digital VIP program through personalized outreach. Drive guest engagement and wagering activity by leveraging strategic offers and promotions. Identify and cultivate prospective Digital VIPs using the Caesars Rewards database and other tools. Consistently convert and graduate qualified guests to the Executive Hosted tier. Collaborate cross-functionally with teammates and leadership to achieve performance goals and drive program success. Deliver high-quality guest interactions via phone, email, and text that reflect a warm, service-focused experience. Manage outbound outreach efforts and monitor shared communication channels to ensure timely follow-up. Partner with VIP support and internal teams to resolve guest issues and proactively identify opportunities for targeted marketing campaigns. What You Will Need Minimum of two years of experience in sales or the casino/gaming industry. Demonstrated resilience with a positive, professional demeanor in a fast-paced environment. Ability to remain calm, empathetic, and solution-focused when handling escalated or challenging guest interactions. Strong problem-solving skills with a creative and proactive approach to addressing guest needs. Working knowledge of casino games, products, and related rules preferred. Excellent organizational and time management skills with the ability to prioritize effectively. Ability to obtain and maintain required gaming licenses in all applicable jurisdictions. Proven ability to collaborate effectively and contribute to a high-performing team environment.

ADDITIONAL REQUIREMENTS

Must have manual dexterity and coordination to operate office equipment including, but not limited to computers, telephone/headset, etc. Must be able to work in moderate to loud noise conditions. Must be able to make telephone calls for extended periods (minimum 50+ calls/day). Must be able to lift up to 15 pounds. Must be able to tolerate areas containing secondhand smoke. Must be able to work for long periods of time, under fluorescent lighting. Must be able to work at a desk, for most of the day, in a seated position. Must be able to spend most of the day working off computer monitors and operating a keyboard. Although most of the position will be spent seated at a desk, there will be occasions where candidate must be able to remain on one's feet for long periods of time, and/or walk for long distances. Must be able to travel as needed. About Us At Caesars Digital, We Don't Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world's premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars . This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we're building something extraordinary. And we want you to be part of it. Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming. Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 84189 Job Category Sales and Marketing Job Schedule Full time Locations 6385 Rainbow 8th Floor