Information Technology (IT) Analyst

Join the City of Pacific Grove — Where Innovation Meets Coastal Charm! Looking for a career where your tech skills make a real impact and your lunch break might include an ocean view? The City of Pacific Grove is seeking a passionate IT professional ready to help power the technology behind one of California's most charming coastal communities. In this exciting role, you'll work across a variety of City departments — from supporting critical systems for Police and Finance to helping modernize infrastructure that keeps City operations running smoothly and securely. Every day brings new challenges, meaningful projects, and opportunities to improve how local government serves the community. Why Pacific Grove? Imagine working minutes from the beach, surrounded by breathtaking coastline, historic neighborhoods, and a vibrant small-town atmosphere. Known for its friendly community, walkable downtown, and relaxed Monterey Bay lifestyle, Pacific Grove offers the perfect balance of professional growth and quality of life. What you'll love about this opportunity: Hands-on work improving and supporting Citywide IT infrastructure Opportunities to collaborate with departments including Police, Finance, and more Meaningful public service that directly benefits the community A supportive team environment where innovation is encouraged Coastal living with beach vibes, outdoor recreation, and small-town charm If you're excited about technology, community impact, and working in one of California's most beautiful seaside towns, we'd love to hear from you. Come help shape the future of technology for the City of Pacific Grove — where your career can thrive by the coast. Compensation The salary range for this position is $101,504 - $132,808 annually, An additional 3% management incentive compensation is also provided and is calculated from the base salary (base salary x 3%). The selected candidate will enjoy an excellent benefits package including CalPERS retirement. This is a newly established classification for the City of Pacific Grove, salary is pending a second reading of an ordinance by City Council for final approval. Under general supervision, performs professional level work in administering, securing, maintaining, implementing, analyzing, testing and managing the City's information systems, networks and related infrastructure; works with users to analyze, troubleshoot and resolve system issues; and implements system improvements in the areas of software development, database administration, security administration, network and server administration, and service desk management. This role ensures reliable and secure technology services for staff and the public, supports compliance with regulatory requirements, and contributes to modernization initiatives that enhance operational efficiency and public service delivery. As defined under the Americans with Disabilities Act, essential functions may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following: Consult and collaborate with departments, vendors and technical staff to assess technology needs, define requirements, and implement projects, upgrades, and improvements. Analyze and solve operating problems; make system modifications as necessary; evaluate and make recommendations regarding requests from departments related to information systems. Administer maintain and test computer systems, networks, firewalls, switches, and enterprise services ensuring optimal performance, reliability, and compliance with regulatory requirements. Provide advanced technical support and troubleshooting for complex system and network issues; provide systems support including analysis, diagnosis, maintenance and troubleshooting of hardware and software. Provide systems support for the City's network and server infrastructure, including analysis, diagnosis, maintenance and troubleshooting; design, develop, test, implement, troubleshoot, monitor and maintain LAN and WLAN network, server systems and wireless equipment to measure performance, identify deviations from existing service levels and implement timely solutions to issues adversely affecting network performance and systems. Develop and document procedures, system designs, and security measures. Respond to service requests and incidents; deliver service desk coverage and on-call support as needed. Monitor and improve IT operations through automation, scripting, and best practices; Assist in planning and implementing system security, backup, and recovery procedures. Maintain audit-ready documentation; stay current with emerging technologies and recommend improvements to enhance efficiency, security, and business continuity. Forecast technology needs of City programs, including but not limited to, PC replacements, and printer replacements. Evaluate operations and activities of customer support; recommend improvements and modifications; prepare various reports on operations and activities. Provide responsive and professional customer service and technical support to end-users via onsite, phone or remote access tools. Assist end-users through training, documentation, and guidance on hardware, software, and applications. Perform other duties as assigned.

Education, Training, and Experience Guidelines:

Bachelor's degree in Computer Science, Information Technology AND minimum 2 years of experience in IT systems administration and network management within a professional business or municipal environment, OR an equivalent combination of education, training, and experience. Preferred certifications but not required

Systems & Infrastructure:

CompTIA Network+, CompTIA Server+

Microsoft Environment:

Microsoft 365

Certified:

Administrator Associate;

Microsoft Certified:

Windows Server Knowledge of:

Enterprise Microsoft environments (Windows Server, Active Directory, Entra ID, Microsoft 365) across on-premises, cloud, and hybrid infrastructure (Azure/AWS). Principles and practices of network architecture and operations, including routing, switching, wireless, firewalls, segmentation, secure remote access, and core protocols (TCP/IP, DNS, DHCP, VLANs, VPNs). Enterprise security and compliance frameworks (NIST

CSF, CIS

Controls, Zero Trust), including IAM (MFA, RBAC, SSO), endpoint protection, patch management, SIEM/log monitoring, and vulnerability remediation. Backup and disaster recovery strategy aligned to defined RPO/RTO objectives. Automation and infrastructure management using PowerShell/Bash and Infrastructure as Code (Terraform, Ansible). Systems architecture and operating systems (Windows, macOS, Linux); MDM/UEM, unified communications, and A/V systems. Public-sector compliance standards (ADA/WCAG, records retention, audit readiness) and strong analytical, documentation, and collaboration skills. Applicable laws, codes, policies and standards. Principles and techniques of troubleshooting for desktop computers, software, and printers in a network environment. Principles and practices of software development, testing and deployment.

Skills in:

Analyzing operational requirements and implementing secure, cost-effective technology solutions aligned with public-service mandates and statutory obligations. Administering and securing servers, endpoints, identity platforms, networks, and communications systems, ensuring configuration integrity, performance optimization, and compliance. Managing incidents, service requests, change/release processes, and vendor escalations in alignment with ITIL practices and mission-critical priorities. Training or instructing users in the use of computer equipment and operating procedures. Implementing and enforcing IAM controls, network segmentation, secure data sharing, and interagency connectivity. Monitoring infrastructure health and security using observability and log management tools; maintaining CMDB accuracy and audit-ready documentation. Planning, testing, and maintaining backup and disaster recovery capabilities. Automate operational workflows and infrastructure deployments; maintain version-controlled runbooks and technical documentation. Evaluating and recommending technical solutions. Produce reports and recommendations; collaborate across departments, public safety stakeholders, vendors, and partner agencies. Communicating clearly and concisely, both orally and in writing. Fostering effective working relationships with all levels of staff.

LICENSE AND CERTIFICATION REQUIREMENTS

A valid California State Driver's License in good standing is required for driving on City business.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Work is performed in a standard office environment. Able to lift 25 lbs. at a time and be able to stand for periods at a time. May be required to work extended or irregular hours. Some field work may be required.

CONDITIONS OF EMPLOYEMENT

Required to take an Oath of Office. Must be willing to work evening or weekend meetings and/or critical events and activities, as appropriate. City employees are disaster relief workers in the event of natural disasters or emergency conditions. Employees must have and show their Social Security Card on the first day of work. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form 1-9 . As part of the selection process, all individuals provided with a conditional offer of employment will be subject to a background investigation, including a social media and criminal history check (primarily completed through the taking of fingerprints). An image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history , (if any) , will be evaluated along with the other information received in connection with your application . Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position. The nature of the offense, the date of the offense, the surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered. This recruitment will establish an eligibility list that may be used to fill other related vacancies. The duration of the eligibility list is 14 months unless abolished by Human Resources. The IT Analyst is exempt and represented by the Management Employee Association (MEA).