Intake Specialist

The Family Counseling Center of Fulton County, Inc. is seeking a dedicated and experienced Intake Specialist to join our team. In this vital role in providing clients with access to behavioral health services by overseeing the intake process for new clients. The role involves conducting initial assessments, gathering required documentation, and collaborating with clinicians to ensure seamless integration into clinic programs. The Intake Specialist serves as the first point of contact, ensuring a warm, professional, and supportive experience for clients.

Key Responsibilities:

Initial Client Contact:

Serve as the first point of contact for clients seeking services, providing compassionate and professional support.

Client Assessments :

Conduct intake interviews to collect personal, medical, and psychological history from clients. Use screening tools to assess client needs and determine appropriate services.

Documentation:

Gather and process necessary documentation, such as consent forms, insurance verification, and financial assessments, in compliance with Agency policies and regulations.

Collaboration:

Work closely with clinicians, case managers, and other staff to ensure appropriate client placement and timely access to services.

Scheduling :

Coordinate and schedule initial appointments, ensuring that clients are informed of their next steps in the care process.

Insurance Verification :

Verify insurance eligibility, confirm coverage for behavioral health services, and work with clients to clarify any billing or payment questions.

Data Entry :

Accurately enter client data into electronic health records (EHR) systems, ensuring confidentiality and adherence to HIPAA regulations.

Crisis Management:

Recognize signs of distress or crisis during intake and connect clients with immediate resources as needed.

Follow-up:

Conduct follow-up calls or emails to ensure clients complete intake paperwork, attend scheduled appointments, and answer any additional questions.

Community Resources :

Provide referrals to community resources and support services, assisting clients in accessing additional care beyond the Agency's scope.

Qualifications:

Education:

Master's degree in Social Work, Mental Health Counseling, Psychology, Human Services, or a related field

Experience:

Minimum of 1 year of experience in a behavioral health or social services setting.

Skills & Abilities:

Proficiency in clinical assessment, case management, and documentation practices. Expertise in working with mental health and substance use disorder populations. Understanding of trauma-informed care and recovery-oriented systems. Ability to work both independently and collaboratively as part of a team. Exceptional interpersonal and communication skills, able to engage diverse populations with sensitivity and professionalism. High organizational skills with attention to detail. Demonstrated ability to maintain confidentiality and handle sensitive information with discretion. Why Join Us? At The Family Counseling Center , we don't just care for our clients — we care for our team. We believe that supporting our staff is essential to providing exceptional care, which is why we foster a culture rooted in compassion, collaboration, and continued growth. As a trusted nonprofit 501(c)(3) organization, we are proud to offer a wide spectrum of high-quality mental health and social services, with a strong emphasis on meeting the unique needs of children, families, and individuals across our community. Since our founding in response to the growing need for counseling in Fulton County, we have remained committed to creating a safe, supportive, and inclusive environment where both clients and staff can thrive. Our team is made up of dedicated professionals driven by a shared mission, to empower people on their path toward emotional well-being and a brighter future. We support this mission with competitive compensation, generous benefits, and meaningful opportunities for personal and professional development.

What We Offer:

Employer-paid Health Insurance ( HDHP EE coverage ) Fully Paid Individual Dental and Vision Plans Agency-paid Life Insurance ( equal to your annual salary ) Flexible Spending Accounts (FSA) Health Savings Accounts (HSA) with employer contributions Employee Assistance Program (EAP) for mental health and wellness Generous Paid Time Off , including a full holiday week between Christmas and New Year's 401(k) Retirement Plan with employer match program Ongoing Training, Education, and Staff Engagement Activities Join a team that values your well-being as much as the well-being of the individuals we serve. At The Family Counseling Center, your work will truly make a difference, every day Discover more about our culture and values by visiting https://www.thefamilycounselingcenter.org/why-join-us/

Job Type:

Full-time Pay:

$72,500.00 per year

Benefits:

401(k) 401(k) matching Bereavement leave Continuing education credits Dental insurance Employee assistance program Flexible spending account Free parking Health insurance Health savings account Life insurance Loan forgiveness Paid sick time Paid time off Pet insurance Professional development assistance Vision insurance Application Question(s): How did you find us? (Facebook, LinkedIn, Indeed) or were you referred by one of our amazing staff? If so who?

Education:

Master's (Required)

Experience:

Behavioral health: 1 year (Preferred)

License/Certification:

Driver's License (Required) Ability to

Commute:

Gloversville, NY 12078 (Required)

Work Location:

In person