Intake Specialist

West Law Firm is looking for an Intake Specialist to join our team. Reporting directly to our Marketing Director, Melissa Head, this role plays a key part in creating a seamless and welcoming experience for new clients. The ideal candidate is highly professional, detail-oriented, and brings exceptional communication and organizational skills, along with a strong sense of urgency in handling all client interactions. Experience with case management systems is required — we currently use Filevine and Lead Docket. As an Intake Specialist, you will manage inbound calls, qualify potential clients, and help them understand the value of their case and the services we provide. This is an opportunity to make a meaningful impact by guiding clients through their first interaction with our firm with empathy, efficiency, and prompt attention.

Responsibilities:

Answer inbound calls and emails in a warm, professional manner Gather detailed information to evaluate each prospective case Complete client intake forms accurately in our case management system Explain our firm's services and the legal process in clear, straightforward terms Assess the eligibility of potential cases and keep clients informed Maintain regular communication with clients and coordinate follow-ups with attorneys to ensure smooth case assignment Effectively de-escalate situations when clients are upset or anxious, demonstrating patience and professionalism Document all new inquiries and client updates thoroughly Uphold confidentiality standards and firm policies Assist with administrative tasks and special projects as needed Work closely with legal teams to support a seamless transition from intake to case management The ideal candidate should possess the following skills: Excellent written and verbal communication skills Strong analytical, interpersonal, and organizational abilities Proven capacity to juggle multiple priorities in a fast-paced environment Skilled in evaluating complex issues and recommending solutions Demonstrates sound judgment and discretion when handling sensitive matters Calm and composed under pressure, with a proactive, self-motivated attitude Empathetic and able to connect with clients in challenging circumstances Detail-focused with a commitment to accuracy and thoroughness Strong sense of urgency in responding to client needs and moving cases forward Proficiency in Microsoft Office Suite Sales experience preferred

Benefits:

Eligible employees receive paid vacation and sick leave, as well as certain paid holidays.

Hourly Pay:

$17 to $26 based on experience Benefits found in job post: Medical, vision, dental insurance

Job Type:

Full-time Work Location:

In person -

Moncks Corner, SC Pay:

$17.00 - $26.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): What interested you about working at West Law Firm, and why do you feel you would be a good fit for this position?

Work Location:

In person