IT Manager Multi-Store Support Crabtree Motor Group

About the Role Crabtree Motor Group is seeking a hands-on IT Manager to support our Watertown (Crabtree Toyota) and Middlebury (Crabtree Nissan) locations, while collaborating with our centralized IT team across the broader dealership group. This role is a great fit for someone who thrives in a fast-paced environment, enjoys solving real-world problems, and can balance working independently with being a strong team player. What You'll Do Day-to-Day Support Serve as the primary IT resource for the Watertown and Middlebury stores, maintaining all on-site technology including workstations, printers, peripherals, network infrastructure (wired and wireless), and phones and communication systems. You'll support daily operations across Sales, Service, Accounting, and BDC departments. Cross-Store Collaboration Work closely with IT leadership and peer IT Managers, assist with coverage across other locations as needed, and participate in coordinated rollouts and system upgrades. Troubleshooting & Vendor Management Diagnose and resolve hardware, software, and network issues. Manage escalations with third-party vendors including DMS, CRM, ISP, and OEM systems, communicating clearly with both technical and non-technical staff. Projects & Standardization Execute IT projects, installs, and upgrades at assigned stores. Follow and reinforce standardized SOPs and support group-wide technology and compliance initiatives. Security & Compliance Maintain user access controls, enforce security best practices, and ensure all systems and devices are properly configured and compliant with internal policies and regulatory standards. What Success Looks Like Reliable system uptime across assigned stores Fast, effective issue resolution Strong relationships with store leadership Consistent execution of IT standards Ability to seamlessly step in and support other locations Qualifications 3+ years of hands-on IT support experience, multi-site preferred Strong working knowledge of Windows environments and networking (routers, switches, Wi-Fi) Experience managing vendors and third-party support providers Ability to prioritize and juggle tasks across multiple locations Strong communication and customer service mindset About Crabtree Motor Group Crabtree Motor Group operates multiple franchised dealerships across Connecticut, representing Toyota, Nissan, Lexus, and Chevrolet, along with a full-service collision center. We're focused on operational excellence, technology-driven improvement, and a consistent customer experience across every location. Ready to Apply? If you're looking for a role where you can make an immediate impact as part of a collaborative IT team, we'd love to hear from you.

Pay:

$26.19 - $31.54 per hour

Benefits:

Dental insurance Health insurance Life insurance

Work Location:

In person