IT Support Specialist

IT Support Specialist Cube Hub Inc

• 3.3 Johnston, IA Job Details Contract $19.00
• $19.

50 an hour 13 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Referral program Qualifications Live chat Teamwork Bachelor's degree Problem-solving Conflict management

Technical Proficiency Full Job Description Job Title:

IT Support Specialist (Customer Service)

Location:

Johnston, IA Duration:

24+ Months (Contract/Temp with the possibility of extension)

Shift:

1st shift

Schedule:

Full-time, rotating shifts (Monday-Friday)

Pay Range:

$19.50/hr

Job Description:

We are seeking a IT Support Specialist (Customer Service) to join a fast-paced Technical Support Center. In this role, you will provide front-line support to customers and partners, assisting with product-related inquiries, troubleshooting issues, and delivering effective solutions to ensure a high level of customer satisfaction. This is a contingent position with performance-based pay increases and retention bonuses at defined milestones. Key Responsibilities Provide technical support via phone, email, and chat Troubleshoot product and system-related issues Document all interactions accurately in a case management system Deliver timely and effective resolutions to customer inquiries Create and maintain internal and customer-facing support documentation Collaborate with internal teams to resolve complex issues Support a wide range of digital tools, applications, and connected systems Required Qualifications Experience in customer service or technical support Strong communication, interpersonal, and problem-solving skills Ability to handle conflict and provide professional resolutions Proficiency with computer systems and software applications Basic technical troubleshooting skills Ability to work flexible shifts between 7:00 AM

• 7:00 PM (Monday-Friday) Comfortable working in a fast-paced, team-oriented environment Education Requirement (one of the following): Bachelor's degree in any field OR Relevant technical certification (IT, systems, or database-related) Preferred Qualifications Experience supporting technical products or applications Knowledge of data management practices Background in agriculture, operations, or related industries Familiarity with connected devices, mobile apps, or enterprise systems Work Schedule 8-hour shifts within a 12-hour window: 7:00 AM•3:30 PM 8:00 AM•4:30 PM 9:00 AM•5:30 PM 10:30 AM•7:00 PM Must be available to work any assigned shift Training & On boarding Initial training lasts approximately 5-7 weeks (attendance is mandatory) Full productivity expected within 3-4 months No time off allowed during the training period Additional Information This is an on-site position (5 days/week) Retention bonuses and pay increases available at 6, 12, and 24 months Bonuses are subject to completion of assignment and performance criteria Occasional local travel may be required.

(LH-R5) #IND1

Pay:

$19.00

• $19.

50 per hour

Benefits:

401(k) Dental insurance Health insurance Referral program Vision insurance Application Question(s): How many years of experience do you have in customer service or technical support? Do you have experience providing support through the following channels? (Phone, Email, Chat): Do you have experience working with a ticketing or case management system (e.g., documenting customer interactions)? Have you worked with connected devices, mobile apps, or enterprise software platforms? Are you able to commit to full attendance during the initial 5-7-week training period (no time off)? Are you comfortable working any 8-hour shift between 7:00 AM and 7:00 PM (Monday-Friday)? Are you a US Citizen or GCH? If on Visa please mention the Visa Status. Are you ready for background check and drug screen in accordance with the local law and regulations? Please confirm your email address and contact number. Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy? What is your Expected Pay Range? Please share your Current Location, Street Address and Zip Code.

Work Location:

In person