• Overview:

• We are seeking a detail-oriented Front Desk Administrator to join our team.

The ideal candidate will have a happy and pleasant demeanor, highly organized, outstanding at multi-tasking, and willing to take on other roles in the organization as needed

MUST BE ABLE AND COMFORTABLE WORKING DIRECTLY WITH CATS AND DOGS

Requires experience with basic veterinary knowledge and animal handling skills Exceptional customer service and interpersonal skills are a must Professional, friendly, outgoing demeanor with staff, volunteers and visitors High level verbal and written communication skills High level of attention to detail Ability to manage and de-escalate emotionally charged situations Excellent problem solving skills, including ability to prioritize, multi-task, and manage time Strong organizational and planning skills in a fast-paced environment Must be resourceful, proactive, and flexible as a team player Ability to diplomatically advocate for animals Ability to learn animal shelter software Willing to work weekends, holidays, and varying shift times

• Duties:

• Facilitating all activities related to the front desk, as well as play a significant role in program support Serve as the initial contact for visitors at the Humane Society, in person, on the phone, and email with exceptional customer service skills.

Happily greet visitors, staff, and volunteers as the face of CVHS Ensure that an adoption folder is made and in the file for every animal at the shelter, including their rabies tag and microchip information Assist guests with completing electronic paperwork for foster and adoption, including going over contracts verbally in detail Conduct opening and closing SOPs Ensure all areas of the Adoption Building are clean and tidy, and the counters are clear Accept, organize, and store donations of pet supplies Receive and log credit card, check, and cash payments from customers and donors Maintain ongoing open communication with all Program staff and provide them with administrative support Utilize a shared electronic calendar and ability to coordinate and schedule appointments Fill in for animal care duties as needed.

• Daily cleaning of animal enclosures, sweeping, moping, dishes, laundry
• Direct animal care which may include, administering medications, feeding, grooming
• Animal Transport Experience 1 year related work experience in customer service in animal welfare or related field, animal care/handling experience, and comfortable working in a high-pressure, high-volume work environment

Job Type:

Full-time Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you meet the requirements for this position?

Experience:

Customer service: 1 year (Required) Ability to

Relocate:

Cedar Rapids, IA 52403: Relocate before starting work (Required)

Work Location:

In person