at Department of Insurance in Springfield, Illinois, United States Job Description Position Overview The Illinois Department of Insurance is seeking to hire a Spanish Speaking Insurance Analyst Specialist in the Health Products Complaints Section of the Health Products Division. This position provides information and education to Illinois consumers who request assistance from the Department; reviews and analyzes written correspondence received by the Health Unit, determining status (complaint or inquiry), proper respondent (insurer name) and processing through the electronic system for handling by an assigned Health analyst; researches and responds to inquiries and complaints on the professional level from insurers, producers, health care providers, attorneys, and other interested individuals, organizations, or groups; receives training and conducts investigations for more technical and mid-level inquiries and complaints by working with upper-level analysts and supervisor, becoming more familiar with the insurance laws and regulations, and attending offered training sessions. Requires the ability to speak, read, and write Spanish at a colloquial skill level. We invite all qualified applicants to apply. Essential Functions • Under direction, independently processes and responds to health insurance complaints, external reviews, and inquiries received from a variety of individuals and groups, including consumers, employers, agents, associations, attorneys, health care providers, advocate groups, Governor’s Office, state and federal legislative offices, and other interested parties. • Provides information and education to Illinois consumers who request assistant from the Department. • Provides guidance, advice, and mentorship to lower-level staff. • Utilizes Spanish speaking, reading, and writing skills in interacting with and assisting Spanish speaking consumers, insurance company representatives and licensees with insurance-related inquiries and complaints. • Assists with drafting the annual OCHI Report due each January 31 to the General Assembly. • Performs other duties as required or assigned which are reasonably within the scope of t To view full details and how to apply, please login or create a Job Seeker account