Call Taker-Trainee

Job Listing ID:

4455997

Job Title:

Call Taker-Trainee Application Deadline:

Open Until Filled

Job Location:

Hillsboro

Date Posted:

03/25/2026

Hours Worked Per Week:

40

Shift:

Day Shift, Swing Shift, Night Shift, Rotating 

Shift Duration of Job:

Full Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

. Call Taker-Trainee Answer the Call! Join WCCCA - the second largest primary 9-1-1 Center in Oregon. We provide 9-1-1 emergency communications for over 15 police and fire agencies that serve Washington County and also provide fire service into Clackamas, Yamhill and Multnomah Counties. Working for WCCCA means having a stable job environment while being able to serve your community. Working at WCCCA also means having opportunities for advancement. We have several paths employees can take to advance in their careers. Our Call Takers and Dispatchers are truly the FIRST first responders. Being a first responder is a mindset and for many, a calling. First responder's core values are deeply rooted in dedication, excellence, commitment, respect, partnership building, creativity, resourcefulness and compassion All roles at WCCCA come with great benefits and competitive pay. Thorough, on -the-job paid training is provided. If this sounds good to you, apply today!

Examples Of Essential Duties:

Duties may include, but are not limited to the following: 1. Receive telephone calls utilizing complex telephone equipment, listen to callers to accurately ascertain the nature of the call and prioritize information according to established procedures. 2. Maintain accurate records of events, written logs and reports of actions taken that may be used in legal proceedings. 3. Use an array of complex references and resources to solve questions, determine appropriate courses of action and provide correct levels and types of service to the public. 4. Record and relay information for police, fire and medical services to the radio dispatchers. 5. Screen and forward phone calls to other County divisions and agencies as appropriate. 6. Use phone and computer simultaneously and monitor multiple computer screens. 7. Identify non-English speakers and quickly and effectively utilize approved interpreters or equipment to aid in communicating. 8. Assist radio dispatchers as requested. 9. Successfully complete a variety of required certifications, such as Law Enforcement Data System (LEDS), emergency medical dispatching, Oregon Basic Telecommunicator, etc. 10. This position is designated as Essential Personnel. Any person reporting for shift must understand that they will be required to perform duties of the position until relieved by a proper authority. 11. Must be able and available to work shifts that span a 24-hour period (i.e. day, swing and graveyard shifts) including weekends and holidays. 12. Must be able and available for unscheduled and/or mandatory overtime as required. 13. Ensure duties and tasks are conducted in accordance with the Agency Safety Program. 14. Perform other duties as assigned.

Typical Qualifications:

What We're Looking For:

' Willing to work shift work and overtime ' A track record of honesty and integrity ' Willingness to learn and accept feedback ' Ability to keep track of multiple tasks in a fast -paced environment

Qualifications:

To move forward in the hiring process, candidates must meet the minimum qualifications. We encourage you to consider your skillset before applying. If you meet the minimum qualifications and believe your skills match up

Job Classification:

Public Safety Telecommunicators Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

$31.70 to $41.74 per Hour

Benefits Offered:

Medical, Dental, Vision, Vacation, Sick Leave, Life Insurance, Long-Term Disability, Deferred Compensation, Retirement

Additional Benefit Information:

PERS eligible Job Requirements

Experience Required:

 None

Education Required:

High School Diploma/GED

Minimum Age:

18

Gender:

N/A

Employer Will Perform:

Background Check , Drug Test , Physical Exam After Job Offer , DMV records check