101 W Jefferson St, Phoenix, AZ 85003 Southeast Regional Center 222 E. Javelina Ave. Mesa, AZ 85210 Northeast Regional Center 18380 N 40th St. Phoenix, AZ 85032 Northwest Regional Center 14264 W. Tierra Buena Ln. Surprise, AZ 85374 Terms available: 675 Hours Fall (August 2026
March 2027) 675 Hours Fall (September 2026
April 2027) 675 Hours Spring (November 2026
June 2027) 300 Hours Fall (September 2026
December 2026) 300 Hours Spring (February 2027
May 2027) 300 Hours Summer (April 2027
July 2027)

Service Position Functions:

Under general supervision, provide customer assistance in finding court services, court forms, and navigating court processes. Primary Duties of the

Position:

Provide direct customer service to litigants in various situations within a self-service environment; handle a variety of requests, inquiries, and complaints from litigants and the general public; attend and participate in training and evaluation; assist court customers with finding needed services or locations; become knowledgeable about various community resources and provide information to customers as necessary, offer survey to customers assisted, and track assistance using computer software.

Citizenship Training and Responsibilities:

As an AmeriCorps Member, all PACS Members must participate in AmeriCorps training and events as required by the Arizona Governor's Office of Youth, Faith, and Family, as well as participate in any identified community service activity.

Service Schedule:

This is a commitment, PACS AmeriCorps Members must complete their assigned hours over the course of their service term. Service hours can only be completed between 8 am and 5 pm Monday through Friday. Occasionally, and upon request, there might be an opportunity for service hours after hours or on weekends. Hours worked per week and schedule will vary depending on the Member's availability and Court needs.

Minimum Qualifications:

High School Diploma/GED and must pass a criminal background check. For AmeriCorps State and National and AmeriCorps NCCC, you must be a U.S. citizen, U.S. national, or legal permanent resident alien of the United States to be an AmeriCorps member. Must be able to stand for long periods of time.

Desired Qualifications:

The ability to multi-task and manage a high-volume and time-critical work environment; excellent interpersonal skills; the ability to establish effective working relationships with others; the ability to communicate effectively both orally and in writing; the ability to plan, organize and maintain workflow; the ability to work under supervision and exercise judgment; basic computer skills. Should be able to accurately maintain statistics and records; maintain the confidentiality of all parties. This program is available to all, without discrimination on the basis of race, color, sex, sexual orientation, pregnancy, religion, age, national origin, genetic information, disability, military status, familial status, political affiliation, or any other characteristic protected by law. The Court is an Equal Opportunity Employer. It is the policy of the Judicial Branch not to discriminate in employment or the provision of services. To arrange for reasonable accommodation under the Americans with Disabilities Act (ADA), please call 602-372-3373.

Prohibited Activities:

Members may not, while actively providing service, do any of the following: attempt to influence legislation; organize or engage in protests, petitions, boycotts, or strikes; assist, promote, or deter union organizing; impair existing contracts for services or collective bargaining agreements; engage in partisan political activities; participate in, or endorse, events or activities that are likely to include political advocacy; engage in religious instruction or proselytization; provide a direct benefit to a business organized for profit, a labor union, a partisan political organization, or other organizations specified by the CNCS; conduct a voter registration drive; provide abortion services or referrals for receipt of such services; any activity prohibited by Executive Order/Memorandum; and, such other activities as AmeriCorps may prohibit. Additional Information Judicial Branch Human Resources reserves the right to move forward candidates based on the information provided directly on the application. The hiring authority will select the successful candidate based on departmental needs. Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on applicable experience, internal equity, and budgetary allowances. All Judicial Branch offers of employment and continued employment are contingent upon passing a thorough background and/or fingerprint check. Applicants must completely and fully answer any questions regarding felony and misdemeanor convictions including any convictions that have been expunged or set aside. Failure to include criminal history information is grounds for termination of an offer and employment. A conviction may not automatically disqualify an applicant. The Judicial Branch of Arizona in Maricopa County participates in the State Retirement systems ASRS or PSPRS. As such, mandatory membership for all full-time employees includes payroll deducted contributions consistent with each retirement system's requirements. The current contribution rate for ASRS is 12.27% and the current contribution rate for PSPRS is 5.84% and up for the defined contribution plan and 8.82% for the defined benefit plan. For more information about contributions and benefits of these plans visit https://www.azasrs.

gov/ or https:

//www.psprs.com/corrections-officer/ Judicial Branch facilities are located throughout Maricopa County. This position may be reassigned to other locations. Assignments will be made based upon the needs of the department. 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