ATLANTICARE

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ROLE DESCRIPTION POSITION SUMMARY

The Administrative Associate performs general office and administrative duties to meet the needs of patients and to provide support to nursing unit or departmental activities. The Administrative Associate registers and admits patients by entering demographics, insurance and financial information. This position is responsible for maintaining complete and accurate medical records. The Administrative Associate works as part of the care team to meet the needs of the customer and to support team objectives by assisting other team members when necessary.

QUALIFICATIONS EDUCATION

High School degree or equivalent; ability to read, speak, and write English.

LICENSE/CERTIFICATION

CPI (Crisis Prevention Intervention) by 10/31/25 for existing employees, and new employees have 1 year from hire or transfer date.

EXPERIENCE

Six to nine months healthcare experience (office/clerical experience prefeed) to assure the familiarity with institutional policies and procedures; knowledge of medical terminology and medical insurance processing; interpersonal skills to effectively communicate and collaborate with other team members; ability to be flexible, set priorities, solve problems, and use proper judgment in difficult situations. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.

PERFORMANCE EXPECTATIONS

Demonstrates the ability to perform the department specific competencies as listed on the Assessment and Evaluation Tool.

WORK ENVIRONMENT

Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, blood-borne pathogens, and potential injury. Reaching, stooping, kneeling and crouching approximately 25% of a workday; visual and physical ability required to work at a computer terminal. Lifting approximately 25-30 pounds frequently; lifting 50-100 pounds with assistance occasionally. Essential functions of this position are listed on the department specific Assessment and Evaluation Tool. Administrative Associate Page 2 REPORTING

RELATIONSHIP

This position reports to the care unit leadership or department manager. The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position. Benefit Offerings AtlantiCare offers eligible Full-time and Part-time team members the ability to participate in Medical, Dental, Vision, 401(k)/403(b), Life Insurance, Disability and other supplemental benefit programs.

EDUCATION

High School degree or equivalent; ability to read, speak, and write English.

LICENSE/CERTIFICATION

CPI (Crisis Prevention Intervention) by 10/31/25 for existing employees, and new employees have 1 year from hire or transfer date.

EXPERIENCE

Six to nine months healthcare experience (office/clerical experience preferred) to assure the familiarity with institutional policies and procedures; knowledge of medical terminology and medical insurance processing; interpersonal skills to effectively communicate and collaborate with other team members; ability to be flexible, set priorities, solve problems, and use proper judgment in difficult situations. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.