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Experis

Complaint Investigations Tech

Pay: $61,360/yr

Posted: 7 weeks ago

Location: Alameda, CA (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/14/2026

Career Insights for Crime Scene / Forensic Science Technician

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What they do

A Crime Scene or Forensic Science Technician collects and analyzes physical evidence from crime scenes. Carefully documents a crime scene and catalogues evidence collected. Conducts laboratory analysis of evidence gathered, uses computer databases to identify evidence, and uses findings to reconstruct crime scenes.

$88,712 / year median in California

+9% projected growth

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Job Description

Title:

Complaint Investigations Tech Location:

Alameda, CA (100% Onsite)

Duration:

6 months

Pay Range:

$28/hr to $31/hr (On W2)

Shift Time:

05:00am to 01:30pm We are looking for a "Complaint Investigations Tech" to join one of our Fortune 500 clients.

Job Summary:

Entry Level Lab Technician in the Complaint Investigations Lab.

Top Skills:

Must Have:

Proficient computer skills to navigate Internet programs used, basic Microsoft Office skills and be able to read, write and comprehend English. Good documentation skills are a must. Ability to follow written work instructions of SOP's is required. Ability to focus while performing repetitive and routine investigations is a must.

Job Responsibilities:

Unpacking boxes safely and sorting the returned products accordingly by product lines. Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors. The Technician will document complaint investigations in the Complaint Handling System. The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation. Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity. Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job. Great fit for workers with Inspection and Quality experience. Perform routine testing (physical, chemical or functional) on product returned from the field due to a customer complaint, using a variety of lab equipment. Summarize and record all test data and maintain proper documentation of all lab work. Process customer returns in a timely manner in accordance with ISO and FDA QS Reg. Support company goal for timeliness of complaint investigations and closures. Must have good written and oral communications skills.

Education:

Minimum education required is H.S. Diploma or equivalent (such as GED) with Technical experience. An Associates (Two year) degree in Electrical Engineering or other Science may be considered. Recent college graduates with a Bachelor's degree are an ideal fit for this entry level position. Experience in Medical Device / Biotech Industry with a Technical Background is preferred. Knowledge of Electronic Troubleshooting is preferred. Ability to work in a team setting is a plus. We are looking for the candidate who are eligible to work with any employers without sponsorship . If you're interested, please click "Apply" button