We are looking for a Laptop Refresh Specialist to support a large-scale device deployment initiative for an insurance organization in San Diego, California. This Long-term Contract position is ideal for a desktop support specialist who can manage laptop refresh activities, assist end users effectively, and help streamline rollout processes across up to 450 devices. The role requires strong hands-on technical support experience, attention to detail, and the ability to resolve issues efficiently in a fast-paced environment.

Responsibilities:

• Coordinate and complete laptop replacement activities for a high-volume refresh project involving hundreds of devices.
• Prepare, configure, and deploy Windows-based laptops while ensuring each device meets operational standards before delivery.
• Provide deskside and remote assistance to employees during device setup, migration support, and post-deployment troubleshooting.
• Use Active Directory and related administrative tools to support user accounts, permissions, and device access needs.
• Handle service desk requests promptly, document work performed, and maintain accurate ticket updates throughout the support process.
• Troubleshoot hardware and operating system issues affecting laptops, peripherals, and standard desktop environments.
• Apply experience with Autopilot, MDT, and organizational deployment processes to improve efficiency and guide refresh execution.
• Collaborate with technical teams and local stakeholders to keep deployment schedules on track and minimize disruption to end users.