Head of Employee Tech & Experience (ETX) OpenAI

• 4.6 San Francisco, CA Job Details $313,000
• $347,000 a year 1 hour ago Benefits Paid parental leave Health savings account Caregiver leave Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Parental leave Vision insurance 401(k) matching Qualifications Optimizing workflow processes Human-centered design Investment IT vision strategy Operations transformation Process design Leadership development Global team management Digital transformation Team development Policy & process development Professional development support Leading team collaboration initiatives User journey mapping User flows Implementation of strategic initiatives Senior level Design research Team building Full Job Description IT•San Francisco About the Team Employee Tech & Experience (ETX) helps people at OpenAI do their most ambitious work.

Across Helpdesk, Executive Support, Systems Operations, Logistics and AV, we make technology simple, reliable and secure. Employee needs guide what we build, improve and choose to eliminate. About the Role Reporting to the Head of Global IT, you'll lead ETX globally, building on the team's capabilities and customer-zero work to continually advance the employee experience. You'll shape ETX's strategy, investment priorities and operating model in partnership with leadership across the company, turning new capabilities into measurable amplification. You'll develop leaders and strengthen teams where people feel valued, own meaningful work and enjoy working together. This role is based at our San Francisco headquarters and requires an in-office presence. In this role, you will: Lead the next stage of ETX's global growth across Helpdesk, SysOps, Logistics and AV, with a shared strategy and accountability for employee outcomes. Continually elevate the employee experience through research and design, directing investment to simplify entire user journeys, remove unnecessary effort and amplify what employees can accomplish. Accelerate ETX's agent-led and customer-zero work as capabilities advance: continually challenge which workflows need to exist, extend what agents can own end to end and evolve the operating model to deliver measurable amplification. Develop leaders who earn trust, grow others and sustain an environment where people feel valued, take pride in their work and enjoy working together. Give people meaningful ownership and opportunities to stretch and grow, with clear priorities and sustainable workloads. Scale global services to support company growthance through employee effort, service quality, and time to resolution. Shape priorities and investment with leadership across the company, accelerating execution across functions with accountability for adoption and measurable improvements in how employees work. Translate employee friction into lasting improvements in policy, service design, and ownership. Hold ETX accountable for restoring productivity, communicating with empathy, and addressing the underlying causes of recurring failures. You might thrive in this role if you: Have led global organizations through growth and transformation, with measurable improvements in employee experience and reliability. Start with what employees need. Use research and design to challenge assumptions and remove unnecessary work. Rethink how the organization works as AI advances, expanding what agents can own and delivering measurable amplification. Build leadership teams that help people grow, own meaningful work and enjoy working together. Set direction and investment priorities with leadership across the company. Own execution, adoption and lasting results. The impact you'll have You'll help people at OpenAI do their most ambitious work. You'll compound the impact of ETX's agent-led work, turning advances in AI into measurable amplification, giving people back time and making technology simpler and more reliable as we grow. You'll develop leaders who grow others, sustaining a culture where people feel valued, own meaningful work and enjoy achieving together what once felt out of reach. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core the full spectrum of humanity. We are an equal opportunity employeration, or other applicable legally protected characteristic. Background checks for applicants will be administered in accordance with applicable lawation technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. Compensation $313K

• $347K + Offers Equity The base pay offered may vary depending on multiple individualized factorsance-related bonus(es) for eligible employees, and the following benefits.

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit) 401(k) retirement plan with employer match Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks) Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law) Mental health and wellness support Employer-paid basic life and disability coverage Annual learning and development stipend to fuel your professional growth Daily meals in our offices, and meal delivery credits as eligible Relocation support for eligible employees Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided. More details about our benefits are available to candidates during the hiring process. This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.