Public Utilities Commission Emergency Services Communications Bureau Job Title:

Operations Manager and 9-1-1 Training Coordinator (Staff Development Coordinator)

Code:

4063

Location:

Augusta, Maine (Hybrid Work Schedule Available) Opening date: July 1, 2026 Closing date: July 15, 2026

Salary:

$57,408.00

$81,078.

40 About Us Maine's Emergency Services Communication Bureau (ESCB) is seeking an Operations Manager and 9-1-1 Training Coordinator. The ESCB is the state agency responsible for 9-1-1 in Maine and provides the communication network and dispatch protocols, administers training, and develops the system elements and standards necessary for providing 9-1-1 service across Maine. The selected candidate will be responsible for planning and overseeing the ESCB's training schedule, conducting audits of Public Safety Answering Points (PSAPs) in many different locations, and advising on updates to systems and policies necessary for continued operation and advancement of the 9-1-1 system. The Role This position, as the supervisor for the ESCB Training Team, administers and coordinates the training of all 9-1-1 Public Safety Answering Point (PSAP) Emergency Communications Specialists (ECS). This includes making critical decisions as to the level of knowledge, skills, and abilities that these professionals will possess at the completion of initial training, as well as what advanced classes will benefit experienced ECS, supervisors, and PSAP directors. This position evaluates and modifies content, format and delivery method for statutory training, decides on testing methodology, and has oversight of scheduling and coordination. The Training Coordinator will advise on the development of Requests for Proposal (RFP), contract selection and negotiations, and the monitoring of deliverables. Responsibilities also include auditing of PSAP compliance with Bureau operating standards and adherence to statutory provisions, with determination of investigative methods when needed and plans to seek corrective action as necessary. Why This Role is Exciting Your role as the Operations Manager and 9-1-1 Training Coordinator will have wide-ranging impact on the quality of emergency response coordination for our state and significant influence on the technical knowledge, proficiency, and culture of Maine's 9-1-1 Emergency Communication Specialists and PSAPs. You will advise on state-wide policies for the optimization and future enhancements of a state-wide integrated Next Generation 9-1-1 system. As direct supervisor of the ESCB's Training Specialist and coordinator for a robust training schedule, you will work with numerous vendors and provide input on improvements to positively influence the emergency response industry. If you enjoy working with people, managing complex schedules, and pursuing ongoing process improvement, this is a great fit.

Minimum Qualifications :

The ideal candidate will have experience in a leadership or training role in a Public Safety Answering Point environment, especially Next Generation 9-1-1, adult education practices and techniques, 9-1-1 call taking principles, public speaking, delivery of training to emergency communications personnel, and knowledge of audio-visual equipment and applications. The ability to teach in-person, remotely and hybrid is essential for this position. Candidate must demonstrate excellent oral and written communication skills. Knowledge of curriculum planning and course development, testing methodology, instructor evaluation techniques, Maine's 9-1-1 system, Maine's criminal justice system, ESCB statutes, rules, and operating procedures, and state and national standards for 9-1-1 ECS training are essential.

Preferred Qualifications :

At least 4 years of experience in personnel administration and/or the development and implementation of staff development training Four-year degree in Public Administration, Human Resource Management, Education, or related field Equivalent directly related experience may be substituted for education How to

Apply Application Instructions:

If you're eager to apply your analytical skills and intellectual curiosity in a meaningful and impactful way, we encourage you to apply! Interested applicants need to apply online by selecting the \"Apply for this opening\" button. Applicants must upload a cover letter , a current resume , and a professional or academic writing sample. (One option is to describe your training philosophy and provide a 2027 ESCB Training Plan) Incomplete applications may not be considered. If you require a paper application, please go to the following link: https://www.maine.gov/bhr/state-jobs/application-process .

Contact Information :

For more information or questions, please contact Tanya M. Lavoie, Maine Public Utilities Commission, at Tanya.

M.Lavoie@maine.gov or 207-287-1360. We look forward to hearing from you! Benefits of working for the State of Maine No matter where you work across Maine state government, you find employees who embody our state motto—\"Dirigo\" or \"I lead\"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: Work-Life Fit

Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year. Health Insurance Coverage
The State of Maine pays 85
95% of employee-only premiums ($11,857.68
13,252.80 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. Health Insurance Premium Credit
Participation decreases employee-only premiums by up to 5%. Visit the Office of Employee Health and Wellness for more information about program requirements . Dental Insurance
The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value). Retirement Plan
The State of Maine contributes a percentage of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee. Gym Membership Reimbursement
Improve overall health with regular exercise and receive up to $40 per month to offset this expense. Health and Dependent Care Flexible Spending Accounts
Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses. Public Service Student Loan Forgiveness
The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office . Living Resources Program
Navigate challenging work and life situations with our employee assistance program.

Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act. Voluntary Deferred Compensation

Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness .

Note:

Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. Reasonable accommodations are provided to qualified individuals with disabilities upon request. Information provided during the application, interview and selection process will be verified. . If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. 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