Guide Transformation Analyst, AI & Governance Location:
Onsite in
Mclean, VA or Plano, TX Duration:
Temp to Perm Position Overview Seeking a highly motivated Guide Transformation Analyst, AI & Governance to join the Selling and Servicing Guide Transformation team within the Single-Family Division. This role supports the ongoing governance, maintenance, optimization, and modernization of the Seller/Servicer Guide and related customer-facing content, while helping advance the organization's AI-enabled content transformation strategy. The Guide Transformation Analyst, AI & Governance will work closely with Product Owners, Policy Teams, Legal, Customer Experience, Servicing, Credit, and operational stakeholders to ensure Guide content remains accurate, governed, customer-focused, and aligned with enterprise standards. The successful candidate will leverage analytical skills, governance discipline, content management expertise, and Artificial Intelligence capabilities to support Guide publications, FAQ governance, Guide governance mapping, customer experience improvements, and future content modernization initiatives. This position offers a unique opportunity to help shape the future of client's digital policy ecosystem while supporting the vision of establishing the Seller/Servicer Guide as an industry-leading digital policy resource. Key Responsibilities FAQ Governance & Content Management FAQ Creation & Content Analysis Artificial Intelligence, Automation & Innovation Digital Guide Quality Control & Optimization Stakeholder Collaboration Required Qualifications Bachelor's Degree or equivalent combination of education and experience. 2-5 years of experience in business analysis, content management, governance, policy administration, mortgage operations, servicing, underwriting, knowledge management, or related fields. Strong analytical and problem-solving capabilities. Excellent written and verbal communication skills. Exceptional attention to detail and quality. Experience managing structured documentation and business processes. Proficiency in Microsoft 365 applications including Excel, Word, PowerPoint, Teams, and Copilot. Ability to manage multiple priorities and deadlines in a fast-paced environment. Preferred Qualifications Knowledge of mortgage origination, underwriting, servicing, secondary market operations, or housing finance. Familiarity with the Freddie Mac Seller/Servicer Guide. Experience supporting governance, compliance, content management, or policy- related functions. Experience with SharePoint, content management systems, or knowledge management platforms. Experience utilizing Generative AI solutions such as Microsoft Copilot or other enterprise AI technologies. Experience creating, testing, or optimizing prompts for business processes. Familiarity with AI governance, Responsible AI practices, and validation methodologies. Experience identifying automation opportunities and implementing process improvements.
Job Types:
Full-time, Contract Pay:
$90,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Experience:
AI leveraging: 1 year (Required) Mortgage servicing: 4 years (Required) GSE seller guidelines: 2 years (Required) Ability to
