Major Responsibilities:

Review and process warranty claims, returned parts, and warranty campaign activities to ensure accuracy and compliance with company policies. Partner with Quality and Service teams to manage part returns, warranty campaigns, and claim resolutions. Evaluate warranty claims, verify eligibility, and ensure adherence to warranty terms and conditions. Communicate with customers, dealers, and service centers to gather information, provide updates, and resolve inquiries. Maintain accurate records of warranty claims, campaigns, and returned parts while ensuring regulatory and company compliance. Identify recurring product issues and recommend process and product improvements to enhance quality, reliability, and the customer experience.

Minimum Job Requirements:

High School Diploma Previous experience in customer service Knowledge / Skills /

Abilities:

Proven experience in a warranty-related role, preferably in a manufacturing or consumer goods industry. Strong Microsoft excel skills. Strong attention to detail and analytical skills for assessing warranty claims. Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams.

Preferred Job Requirements:

Bachelor's degree in Business or a related field. Previous experience in warranty management or a related field Previous experience using SAP or equivalent

ERP Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. 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