"Relentlessly advocate for Louisiana veterans and their families to ensure they receive superior customer service and support by connecting them to the benefits they have earned in service to our country, while meeting the economic, educational and employment needs of transitioning service members looking to make Louisiana their home." At the Louisiana Department of Veterans Affairs (LDVA) , our mission is to honor and serve Louisiana's veterans and their families. We do this by connecting them to the benefits they've earned, providing dedicated support, and enhancing their quality of life through compassionate service across the state. The Veterans Assistance Specialist will serve as technical coordinator for LANG disability claims. The Veterans Assistance Specialist will report directly to the Administrative Program Manager 2 for LANG disability program and have functional supervision by the Deputy Assistant Secretary 2. This position is a promotion and will be filled by a current, permanent LDVA employee.

AN IDEAL CANDIDATE SHOULD POSESS THE FOLLOWING COMPETENCIES

Accepting Direction:

The ability to be open and willing to follow guidance or instructions.

Communicating Effectively:

The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

Displaying Expertise:

The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.

Displaying Professionalism:

The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

Driving Results:

The ability to set and pursue goals, maintain focus amid competing demands, and deliver results. Focusing on

Customers:

The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

Following Policies and Procedures:

The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Leveraging Technology:

The ability to use digital tools, systems, and emerging technologies to improve efficiency and effectiveness.

Thinking Critically:

The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions. This job requires the incumbent to be an honorably discharged veteran of the United States Armed Forces who served on an active, full-time basis and meet one of the following qualification requirements: Five years of experience in veterans service work, public benefits claims examining, social services or human resources; OR Six years of full-time experience in any field plus two years of experience in veterans service work, public benefits claims examining, social services or human resources; OR A bachelor's degree plus two years of experience in veterans service work, public benefits claims examining, social services or human resources; OR A master's degree plus one year of experience in veterans service work, public benefits claims examining, social services or human resources.

EXPERIENCE SUBSTITUTION

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. The official job specifications for this role, as defined by the State Civil Service, can be found here .

Job Duties:

As a Veterans Assistance Specialist, you'll help create a positive experience for every person who walks through our doors. In this role, you will: Review individual case files following the U.S. Department of Veterans Affairs rating action to determine compliance with current laws, rules, and regulations as outlined in U.S. Court of Appeals for Veterans Claims decisions. Examine medical information including but not limited to, service medical records, physical examinations, hospital reports and post-operative reports, and determines degree of residual disability for comparison with U.S. Department of Veterans Affairs assignment. Initiates formal appellant proceedings, and/or otherwise advises the claimant take specific action to obtain proper rating, as necessary. Participate in veterans outreach functions to promote public interest and awareness as requested by veterans organizations or the

LDVA Administrative Staff Position-Specific Details:

Appointment Type:

Promotional - open only to current permanent LDVA employees

Career Progression:

This position does not participate in CPG.

Work Schedule:

Work hours are 8:00 AM to 4:30 PM, Monday - Friday.

Compensation:

The starting pay for this position is $24.35/hr. (Special Entrance Rate); $2.00 work incentive pay (premium pay) upon completion of

TRIPS Certification How To Apply:

No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact: Torin McClanahan Human Resources Specialist Torin.

McClanahan4@la.gov Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.