GENERAL PURPOSE

The purpose of this position is to perform general transit security enforcement services for the North Central Regional Transit District (NCRTD). This is accomplished by enforcing transit-related rules and policies. Assisting passengers, providing a safe and comfortable customer riding experience. Providing onsite patrols of NCRTD property and vehicles.

ESSENTIAL FUNCTIONS

Reporting:

Immediately report any confrontations or security-related issues. Report potentially hazardous conditions in buildings or areas and items in need of repair, e.g. inoperative locks, broken fences, barrier damage, lighting and landscaping deficiencies, and any other potentially dangerous situation. Immediately follow up with written reports and log entries. Create written incident reports, independent from the police report, of intrusion, fire, theft, vandalism, disruptive behavior, criminal behavior, persons requiring emergency assistance, security breaches, unauthorized entry by any persons known or unknown, conditions which may be a hazard to the health or safety of employees or visitors, surveillance being conducted, or suspicious activity. Incident reports shall list all pertinent facts, including damage to property, or the observation of any unusual or suspicious activities, and immediate appropriate action taken to address the issue. Maintaining a written record of all checks performed; include time, date and name of the Transit Security Officer performing the checks. Maintain a duty log of activities or incidents that require action at a station or post. Separate additional reports shall be prepared on accidents, injuries, fires, bomb threats and all other unlawful acts, security violations, or any other unusual incidents or events using the prescribed paperwork. Ensure that all reports and other documents (i.e. event reports, logs, accident reports, and report of investigations), are written clearly, legibly and accurately. Conduct preliminary and follow-up investigations on incidents or complaints as assigned by the Transit Operations Director. Report all safety concerns immediately.

Patrols and Inspections:

Check assigned work site at the beginning and end of each shift including perimeter check, fencing, lighting, equipment, doors and overall safety and security. This check will be repeated over the course of the shift and just prior to end of shift Patrolling, when directed to do so by District personnel, and reporting unauthorized persons either on the property or observed attempting to enter the facility by any means other than through the appropriate gated entrances. Provide security during special events and emergency situations to protect facilities, employees, properties and visitors. Monitor building security parameters and report non-compliance of rules and regulations and taking appropriate actions. Conduct security inspections to ensure the protection of property, building security and fire and safety hazards. Plan and conduct daily scheduled and unscheduled security inspections of property and facilities. Monitor CCTV systems at any District sites with cameras as directed by the Transit Operations Director.

Customer Service:

Demonstrate a professional attitude at all times and be fully prepared to work at designated times in assigned post areas. Provide personalized service when appropriate to meet customer needs. When a problem arises, offer assistance. Communicate effectively, including seeking bilingual assistance when necessary. Maintain eye contact and check for the customer's understanding, i.e., ask questions. Provide general information about the District; greet Transit passengers and answer general questions about routes and the transit system. Offer a solution and follow through when problems arise. Summon medical assistance as appropriate Remain calm, show an understanding for the badge holders and or customer's situation and notify supervisor or management personnel when necessary to keep a situation from escalating. Be courteous, professional, and informative when interacting with the public, District personnel, and vendors. Perform other duties, as assigned.

MINIMUM QUALIFICATIONS 1.

Education and Experience:

A. High School Diploma or GED; AND B. Two (2) years' experience to demonstrate an aptitude and ability to perform above and related duties; OR C. Equivalent combination of education and experience. Must be able to obtain and maintain a New Mexico - Level 1 Security Guard License Must be able to obtain and maintain a

CPR/First Aid Certification Employment Requirements:

Employment is subject to pre-employment drug testing and background checks.

Location:

Santa Fe, NM The NCRTD is an Equal Opportunity Employer.

Job Type:

Full-time Pay:

$21.39 - $32.08 per hour

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person