POLICE TELECOMMUNICATOR SUPERVISOR

City of Houston, TX - 3.7 Houston, TX Job Details Full-time $35.95 - $40.95 an hour 11 hours ago Benefits Disability insurance Dependent care reimbursement Health insurance Dental insurance Flexible spending account Pension plan Employee assistance program Vision insurance Flexible schedule Life insurance Qualifications Telecommunication Typing Law enforcement Full Job Description

POSITION OVERVIEW

Applications accepted from:

DIVISION ONLY

Job Classification:

POLICE TELECOMMUNICATOR SUPERVISOR

Posting Number:

PN# 39583

Division:

EMERGENCY COMMUNICATIONS

Reporting Location:

5320 NORTH

SHEPHERD DR.

Workdays & Hours:

MON-FRI 6AM-2PM

•

TEMPORARY TRAINING HOURS

•Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Supervises the daily operations of the Police Emergency Communications Division and performs Watch Command duties.

RESPONSIBILITIES

Supervises, coaches, and evaluates employees' job performance. Oversees activities to ensure adherence to policies and procedures and that a professional environment is maintained in the Operations Center. Monitors and reviews calls for service in the Computer Aided Dispatch (CAD) system to ensure calls are dispatched within queue time standards and there is consistency with goals and objectives of emergency services and public safety. Monitors Automatic Vehicle Location (AVL), Global Positioning System (GPS), 3SI Monitoring System, and camera systems. Processes and updates in progress calls for service involving a serious felony. Reviews and approves downgrades of response to calls for services based upon updated information received which indicates a change in the level of threat to life or property. Assists in receiving, screening, and assigning emergency and non-emergency calls for police service. Serves as liaison for Emergency Communications Division. Communicates and coordinates with divisions, departments, outside agencies, and citizens. Responds to emergency occurrences such as system malfunctions or unusual occurrences received at Watch Command and advises the appropriate personnel (Commander, Shift Lieutenant, Command Center) of significant events and/or incidents. Completes required documentation that includes, but is not limited to, Dispatch Quality Monitoring Forms, Positive Counseling Forms, Supervisory Interventions, and Internal Affairs investigation reports. Reports for duty or on-call during emergency situations (hurricanes, flooding, special events etc.) for the continued operation of critical functions, and for special emergency preparedness functions. May be required to perform dispatching duties in cases of emergency situations and when necessary. All duties and responsibilities may not be included in the above job descriptions.

WORKING CONDITIONS

The position is physically comfortable most of the time with occasional periods of stooping, bending, and/or light lifting of materials of up to 10 pounds. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearance where required." If applicable, the applicant's past performance evaluations, past and present supervisory recommendations, and/or Internal Affairs complaint history will be reviewed and considered.

MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS

Requires an Associate's Degree in Business Administration, Public Administration, Social Science, General Studies, or a closely related field.

EXPERIENCE REQUIREMENTS

Two (2) years of experience as a Senior Police Telecommunicator in the Houston Police Department or a similar Emergency Communication environment. Experience as a Senior Police Telecommunicator in the Houston Police Department or a similar emergency communication environment may be substituted for the above education requirement on a year-for-year basis. Must pass a City administered typing test with a typing speed of 40 WPM with no more than 4 errors. Must pass departmental testing.

LICENSE REQUIREMENTS

Must provide certification of an active Texas Commission on Law Enforcement (TCOLE) telecommunications license and in compliance with the Texas Commission on Law Enforcement (TCOLE) requirements for that license.

PREFERENCES

•Preferences will be given to applicants who have the ability to think and act quickly and calmly in emergency situations, promptly prioritize, and make correct decisions at Watch Command. Read and comprehend technical and professional journals, manuals, General Orders, Standard Operating Procedures, maps, layouts, memos, reports, and evaluations. Ability to relay information and details, speak calmly, clearly, and concisely to best serve the citizen and ensure officer safety. Work confidentially and with discretion, multi-task, and complete work with numerous interruptions. Adhere to appropriate and professional dress and grooming standards. Ability to function accurately and efficiently under intense pressure. Ability to comprehend and handle normal telephone and radio communications, establish and maintain effective public and employee relations, deal effectively with citizens in a multi-cultural society and supervise employees with professionalism and tact.

•Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6

•GENERAL

INFORMATION SELECTION/SKILLS TESTS REQUIRED

Department may administer skills assessment test.

SAFETY IMPACT POSITION YES

, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Pay Grade 21 APPLICATION

PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (713-308-1228). If you need special services or accommodations, call (713-308-1228). (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE - Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Employer City of Houston Address 901 Bagby St Houston, Texas, 77002 Website https://www.houstontx.gov/