Trust Officer Job Code TRSTOFF Job Family Supervisory No Job Summary The Trust Officer will be responsible for development, maintenance and daily administration of a portfolio of trust, trust agency, IRA and/or estate account relationships. This position will provide high quality service to customers, manage the development, application and execution of quality and risk control processes and procedures for accounts, and promote efficient communication and execution between trust officers and trust operations. Essential Functions, Duties and Responsibilities include, but are not limited to: Receives and manages contributions for clients and disburses funds from accounts as directed by clients, trust officers or by agreement Manages and maintains all administrative activities of assigned accounts Processes distribution requests, incoming bills and wires Oversees contributions for customers for proper tax and transaction coding Processes tax payments and returns Develops and delivers solutions to meet clients' needs Maintains working relationships with clients, partners, attorneys, CPAs and other related professionals to ensure quality service Maintains knowledge of current federal and state trust regulations and tax laws and any changes impacting those regulations and laws Maintains a working knowledge of income and estate taxation and their impact on individual trust assets Supports preparation of client information, such as investment performance reports, financial document summaries, or income projections Supports business development activity, including the enhancement of relationships with existing and potential customers to retain existing business and attract new business Supervises administrative assistants in all trust administration duties Education, Experience and Qualifications Education Required/Preferred Education Level Description Required High School or GED Preferred Bachelors Degree Degree in finance, business, economics, accounting, or related field preferred Years of Experience Minimum Comments 2 A minimum of two (2) years of financial management, accounting, or legal experience preferred License / Certification Required/Preferred License / Certification Description Additional Qualifications Core Competencies Customer service skills Interpersonal skills Oral and written communication skills Detail oriented Analytical thinking and decision-making skills Computer skills Ability to multi-task Ability to meet deadlines Working Conditions Working Conditions Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises. Occasional travel may include outdoor, uncontrolled environmental conditions, including rain, sleet, ice, snow, extreme heat or cold temperatures. Travel Requirements Requirement Frequency Travel to meet with clients and/or close loans Occasionally Mandatory Vacation Position requires incumbents to be off work for a minimum of five consecutive business days Physical Requirements Requirement Frequency Sitting (remaining in a seated position) Frequently Standing (remaining on one's feet in an upright position without moving about) Occasionally Walking (moving about on one's feet) Occasionally Lifting (raising or lowering an object from one level to another) Never or Rarely Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder) Occasionally Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force) Never or Rarely Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral) Never or Rarely Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard) Constantly Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers) Occasionally Stooping (bending downward and forward by bending spine at the waist) Never or Rarely Squatting/Crouching (bending body downward and forward by bending legs and spine) Never or Rarely Kneeling (bending legs at knees to come to rest on knee(s)) Never or Rarely Crawling (moving about on hand and knees or hands and feet) Occasionally Climbing (ascending or descending ladders, stairs, ramps) Never or Rarely Speaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly) Frequently Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically) Frequently Near Visual Acuity (clarity of vision at approximately 20 inches or less) Constantly Far Visual Acuity (clarity of vision at approximately 20 feet or more) Occasionally Additional Physical Requirements