CHILD SUPPORT SPECIALIST III

Recruitment #26-1403-01 Date Opened 9/4/2026 12:00:00 PM

Filing Deadline 9/18/2026 5:00:00 PM

Salary $40.90 - $49.74/hour; $79,755.00 - $96,993.00/year

Employment Type Permanent Full-Time Employment HR Analyst Rosario Jones

Department Child Support Services

Work Location Pleasanton Type of Recruitment New, open, assembled

INTRODUCTION

THIS

IS A NEW ASSEMBLED EXAMINATION.

The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.

Supplemental Questionnaire:

A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires will only be accepted online.

DESCRIPTION THE AGENCY

Alameda County Department of Child Support Services (ACCSS) believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet our Vision, ACCSS is committed to serving the children and families of Alameda County in ways that are innovative, responsive, efficient, compassionate and in tune with the rich diversity of our community. Our customers are mothers, fathers, caregivers, children, community partners and the residents of Alameda County. ACCSS's core business is to provide assistance to families through establishment of parentage, the establishment of child support orders for monetary and medical support, and through the enforcement of child support orders. To carry out this Mission, our employees are dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners, ACCSS collects and distributes important child support, enhancing self-efficiency and the well-being of families throughout Alameda County. Alameda Child Support Services' culture and business operations are shaped by the following key principles:

Family Focused:

Partner with families to eliminate barriers to providing reliable child support to their children.

Dynamic Workforce:

Attract, retain, and develop a highly skilled and engaged workforce.

Operational Excellence:

Focus on the highest level of performance and efficiency in our service delivery.

Innovation:

Meet the needs of families through creative solutions.

Collaboration:

Partner with the community to create an ecosystem of support services. For more information about Alameda County Child Support Services, click HERE. For more information about the State of CA Child Support, click

HERE. THE POSITION

Under general supervision, Child Support Specialist III's handle the most complex and/or sensitive child support cases; provide training to Child Support Specialist I/II and other support staff; lead Child Support Specialists and support staff in the execution of day to day work or special projects and perform the full range of Child Support Specialist duties as necessary to meet and deliver program objectives, and perform related work as required. For more detailed information about the job classification, please visit: Child Support Specialist III (#1403).

THE IDEAL CANDIDATE

In addition to meeting the minimum qualifications stated below, the ideal candidate will possess the following: Is an effective communicator and displays excellent interpersonal skills; is comfortable engaging customers in-person, using the telephone, video chat and email.

Accepts and adapts to change and demonstrates resilience. Plans and organizes work efficiently to meet goals. Grasps new concepts quickly and can quickly disseminate information accurately to others.

Has well-developed work habits and is detail oriented.

Performs the technical aspects of child support work that involves independent judgment, accuracy, and speed.

Gathers, organizes, and analyzes information.

Makes accurate arithmetical computations.

Understands and follows complex oral and written directions.

Thrives in and supports a productive team environment.

Has exceptional skills using computers and navigating in Windows-based software. Establishes and maintains cooperative working relationships with co-workers and the public.

MINIMUM QUALIFICATIONS

Education:

Graduation from high school or possession of a Certificate of Proficiency issued by the California State Board of Education, or possession of a G.E.D. certificate.

AND Experience:

EITHER I

The equivalent of two years of full-time experience in the class of Child Support Specialist II or an equivalent higher-level classification in the Alameda County classified service with primary responsibility for interviewing, or exchanging detailed verbal information, and managing a caseload in a responsible public contact position. OR II The equivalent of four years full-time child support case work experience within a child support program.

Substitution:

Possession of an associate or bachelor's degree from an accredited college or university in sociology, public administration, liberal arts, or closely related field may be substituted for either six months (AA) or one year (BA/BS) respectively, of the required experience in pattern II.

Special Requirements:

1. Must possess and maintain a valid California State Motor Vehicle Operator's license. 2. A thorough pre-employment background investigation, including fingerprinting will be conducted of all candidates who have accepted a conditional offer of employment to ensure suitability for child support related work. A felony conviction may be disqualifying.

NOTE:

The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

General principles and procedures of casework, child support establishment, enforcement and collection procedures, methods and techniques.

Federal, State and local laws pertaining to the establishment, collection and enforcement of child support.

Interviewing principles, research techniques and procedures.

Principles and practices of leadership and performance management.

Child support case management computer systems, programs and applications or similar proprietary case management system.

Basic arithmetic to perform calculations and understand financial records.

Principles and practices of customer service.

Modern office methods, procedures, tools and equipment.

Proper English usage, spelling, grammar and punctuation.

Terminology and processes related to child support laws and regulations.

Legal forms and documents used to enforce support.

Mandated child abuse reporter laws and procedures.

Ability to:

Maintain systematic, detailed and accurate case files/records and notes of activities.

Research and extract personal and financial information from a variety of sources.

Work independently and exercise sound judgement.

Analyze factual information to solve problems, accomplish tasks and make recommendations within guidelines.

Provide lead guidance and direction, planning, organizing, and prioritizing the work of subordinate staff.

Develop and deliver technical training appropriate for one-on-one and group settings.

Apply laws and interpret policies related to the collection and enforcement of child support.

Research and analyze complex legal, financial and other records sufficiently to obtain data needed to secure and enforce child support cases.

Communicate clearly and concisely both orally and in writing.

Deal tactfully and courteously with people from diverse backgrounds.

Interview participants in-person and over the telephone to elicit information.

Organize assigned work effectively and manage multiple priorities.

Establish and maintain effective working relationships with both internal and external customers.

Use a variety of collection methods to obtain child support payments.

Maintain the integrity and confidentiality of sensitive and personal information.

Operate a variety of office equipment, including desk top and laptop computer equipment, databases and programs common to child support enforcement activities.

Follow and apply oral and written instructions.

Draft and compose standard business correspondence using proper English usage, spelling, grammar and punctuation.

EXAMINATION COMPONENTS

The examination will consist of the following steps: A review of applicants' application to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. A review of the supplemental questionnaire to determine the best qualified. Those candidates considered the best qualified will move on to the final step in the examination process. An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises