We are looking for a detail-oriented customer service detail oriented for a contract position based in Delray Beach, Florida. In this role, you will combine outbound communication with offices and strong clerical follow-through to help move accounts toward timely resolution. The ideal candidate is organized, responsive, and comfortable managing documentation, tracking updates, and working efficiently in a fast-paced setting.

Responsibilities:

• Place outbound calls to offices to gather status updates, confirm requirements, and obtain information needed to move accounts forward.
• Prepare, organize, scan, and maintain paperwork related to registration processing with a high level of accuracy.
• Document account activity clearly in internal records so each case reflects current progress, open items, and next steps.
• Follow up with contacts on submitted documents, correction needs, fee details, and outstanding requirements to support timely completion.
• Review files to identify missing information and help resolve issues that may delay processing.
• Coordinate clerical tasks that support account closure, including file handling, status tracking, and correspondence management.
• Provide guidance to new team members on department workflows, documentation standards, and daily task execution when needed.