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Job Description
Northern Light Mercy Hospital Department:
Operating Room Position is located:
Mercy Fore River Work Type:
Full Time Hours Per Week:
40.00
Work Schedule:
7:00 AM to 4:30
PM Summary:
Under the supervision of the OR Manager, the support specialist is responsible for the overall administrative and reception duties of the OR. The support specialist is responsible for surgical scheduling 24 hours prior to the day of surgery and for any emergency and add-ons for the day. The incumbent will be responsible and accountable for collecting accurate surgical data/information and communicating with the OR Manager, OR Staff, physicians and other departments as appropriate. Coordinates the transport of patients within the hospital to the Operating Room and PACU (Post Anesthesia Care Unit). The incumbent performs duties and tasks in accordance with performance standards established for the job. The incumbent may have access to highly confidential patient, employee and/or Mercy proprietary information, and must handle & protect the information in accordance with hospital & system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position and conducts all job responsibilities according to the Mission and Values of Hospital.
Responsibilities:
Administrative support Answers, screens, delivers & reroutes telephone calls in a timely manner Facilitates the dissemination of correspondence and information in a professional format Provides general office & administrative support to the OR Manager & Director Performs other administrative and special project-oriented tasks as assigned by manager Participates in continuing education programs for departmental employees Attend scheduled updates on topics pertinent to job Researches best practices for job specific functions Actively participates & attends scheduled staff meetings Promotes an environment that supports cooperative, professional relationships for customers and staff Identifies the need for system & process changes and recommends solutions Facilitates and actively participates in the implementation of change
Other Information :
Competencies and Skills Behaves with
Integrity and Builds Trust:
Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
Cultivates Respect:
Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
Fosters Accountability:
Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
Practices Compassion:
Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education Required High School Diploma/General Educational Development (GED) Working Conditions Potential exposure to abusive and/or aggressive people. Potential exposure to diseases or infections. Potential exposure to hazardous materials. Potential exposure to noise levels being uncomfortable. Potential exposure to noxious odors. Work with computers, typing, reading or writing. Lifting, moving and loading 20 to 30 pounds.
Prolonged periods of sitting. Northern Light Mercy Hospital is a nonprofit acute care hospital in Portland, Maine, and a sponsored ministry of the Sisters of Mercy of the Americas . Our work is grounded in compassion, dignity, and service, with a commitment to caring for every member of our community, especially those most in need. At Mercy, people come to work knowing their role matters. Whether at the bedside, in support services, administration, or clinical care, every team member contributes to a culture built on respect, collaboration, and purpose. We provide a broad range of medical and surgical services, along with multiple primary and specialty care offerings and community-based programs that extend our impact beyond the hospital walls. As a member of Northern Light Health, an integrated statewide health delivery system, employees benefit from the stability, resource, and career pathways of a larger organization while working in a hospital that feels personal and connected. Team members have opportunities to grow professionally, explore new roles, and build long-term careers in an environment focused on quality, innovation, and the well-being of our workforce. Mercy Hospital is located in Portland, Maine's largest and most vibrant city, offering an exceptional quality of life that attracts people from across the country. Portland is nationally recognized for its food scene, arts and culture, vibrant neighborhoods, and strong sense of community. Within minutes of the city, you can reach beaches, islands, lakes, and mountain trails, with easy access to hiking, skiing, boating, and cycling. The region also offers excellent schools, family-friendly neighborhoods, and easy travel connections through Portland International Jetport and nearby rail service to Boston. Southern Maine blends career opportunity with a lifestyle centered on balance, outdoor recreation, and coastal living, making it an ideal place to live and build a career. Questions?
