Title:

Child Support Officer II State Dept:

Office of Attorney General Internal Dept:

Goodwill Temporary Services Status:

Non-Exempt -

Full Time Salary/Pay Rate:

$19.00 per hour, weekly pay

Hours:

Mon to Fri, 8:00am to 5:00pm

Address:

5452 HWY 105 N, Conroe, TX 77304 GENERAL

DESCRIPTION

Performs entry-level/ routine child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity; enforcing court orders for child support and/or responding to customer inquiries. Works under close/moderate supervision, with minimal/ limited latitude for the use of initiative and independent judgment

EXAMPLES OF WORK PERFORMED

Prepares documents relating to legal and administrative actions to establish or enforce child support orders Negotiates lump sum payments from noncustodial parents who owe past due child/medical support Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s) Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository Reviews cases to determine if the cases are eligible for closure

GENERAL QUALIFICATION GUIDELINES

Experience in interviewing and collections related to child support. Graduation from a standard senior high school or equivalent. Experience and education may be substituted for one another. Knowledge of child support laws, policies, principles, and practices; and of investigative practices and techniques. Skill in interviewing and conducting investigations, and in operation of computers and applicable computer software. Ability to detect and resolve error conditions, to select and transcribe data, and to communicate effectively.

Physical Requirements/Work Environment:

Ability to sit, stand, bend and reach. Ability to lift, push, pull, up to 25 lbs.