DSHS ESA DDS

Examiner Support Specialist 2 The Division of Disability Determination Services (DDDS), a division within DSHS's Economic Services Administration , has an opening for an Examiner Support Specialist to join their team. DDDS staff are Washington State employees whose work is federally funded and directed by The United States Social Security Administration (SSA). Together, SSA and DSHS serve the public by providing an avenue to medical and financial resources by making disability determinations. As an Examiner Support Specialist 2, you will support disability claims processing by responding to customer inquiries, verifying and updating claim information, retrieving records, managing a limited caseload of specialized claims, and assisting team members by gathering information from claimants. This position is ideal for someone who enjoys organizing information, spotting and resolving issues, working in a team environment, and providing excellent customer service. Your attention to detail and ability to follow procedures will help keep claims moving forward and ensure customers receive timely updates.

Note:

This is an in-office position located in Federal Way, WA. King County employees receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use. Some of what you'll do: Coordinate CE scheduling by arranging physical and mental examinations for Social Security disability claimants. Review CE orders from adjudicators and ALJs to determine which medical services should be authorized. Select appropriate CE providers using multiple systems and medical test availability. Evaluate claimant information to ensure requested examinations and tests align with the claimant's allegations. Modify examination orders based on medical knowledge, test requirements, and SSA policy. Apply SSA regulations when scheduling examinations and interpreting POMS guidance. Analyze statewide CE trends in collaboration with Professional Relations staff to assess provider demand. Resolve CE-related issues by researching and addressing complex complaints, discrepancies, and technical problems. Verify CE report accuracy to ensure contract compliance, correct CPT coding, and completeness before authorizing payment. Coordinate claimant support services including interpreter, travel, and special-needs arrangements. Who should apply? Professionals with; One year of experience at the DDS Examiner Support Specialist 1 level. OR A combination of education and/or experience totaling three (3) years; experience in an office or customer service setting performing administrative tasks, answering telephones, operating office equipment, typing, and creating business correspondence/notes. Additional knowledge, skills, and abilities we are looking for: Confidentiality and ethics

• Protects sensitive information and consistently upholds professional and ethical standards. Professional communication
• Handles sensitive or stressful situations with respect, helping to maintain positive working relationships. Adaptability
• Adjusts effectively to changing tasks, systems, and priorities while maintaining productivity and focus. Accountability
• Follows through on responsibilities, meets deadlines, and maintains reliable attendance and performance. Attention to detail
• Reviews work carefully to ensure accuracy, completeness, and compliance with established processes. Professional communication
• Handles sensitive or stressful situations with respect, helping to maintain positive working relationships. Workplace respect and inclusion
• Actively contributes to a respectful, inclusive, and culturally aware work environment; committed to learning and growth. Organization and time management
• Prioritizes tasks effectively, manages workload, and follows procedures to meet expectations. Technology skills
• Uses Microsoft Word, Outlook, internet browsers, and DDS-specific systems to complete tasks efficiently.

Interested? Apply today!

Please Include:

Resume Cover letter Three professional references The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Questions about this opportunity? Please contact Vincent Hamilton at vincent.hamilton@dshs.wa.gov and reference project number 05693. Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify® is a registered trademark of the U.S. Department of Homeland Security