Loss Prevention Agent The Langham Hotel Pasadena, CA Job Details Full-time $25.36 - $28.36 an hour 4 hours ago Benefits Paid jury duty Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Bereavement leave Life insurance Referral program Retirement plan Qualifications CPR Certification Customer communication In-person customer service English De-escalation techniques Conflict de-escalation Security system Patrolling Loss prevention Full Job Description

DEPARTMENT

Loss Prevention

JOB TITLE

Loss Prevention Agent

REPORTS TO

Loss Prevention Supervisor

SUPERVISES

N/A

PRIMARY OBJECTIVE OF POSITION

Performs protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats to life and property to maintain a safe and secure environment.

RESPONSIBILITIES AND JOB DUTIES

• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
• Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
• Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Use a clear, concise English speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Check employee packages as they exit to ensure no food or Hotel property is being removed. Screen persons entering this entrance for purpose and authorization.
• Receive, record and store lost and found items. Research and respond to inquiries from guests concerning status of items. Mail out claimed items to owner.
• Provide accurate information to inquirers for directions, hours of operation, etc.
• Other duties as assigned by the supervisor.

PHYSICAL DEMANDS

• Activities include talking, hearing, seeing, feeling, holding, grasping and reaching. Walking and standing are required regularly.
• Lifting and carrying objects weighing 100 pounds minimum.

SPECIAL SKILLS REQUIRED

• Good knowledge of the hotel, meeting rooms, and surrounding city area.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
• Ability to follow written and or verbal instructions.

EDUCATION REQUIRED

• Any combination of education, training and experience that provides the required knowledge, skills and abilities necessary to perform duties of the position.

EXPERIENCE REQUIRED

• Prior law enforcement or other military experience preferred.

LICENSES OR CERTIFICATES

• Clean police record check, verifiable references.
• CPR certification and First Aid training required.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise, each colleague remains, always, an "at will" colleague. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Pay:

$25.36 - $28.36 per hour

Benefits:

401(k) 401(k) matching Bereavement leave Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid jury duty Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person