Duties:

Reviews daily activity and escalates significant incidents, recurring concerns, staffing shortages, or policy issues to the Parking Director. Assist the Parking Compliance Officer when shift shortage without delay. Communicates clear work expectations and assignments to assigned personnel; monitors attendance, conduct, productivity, and service quality; provides timely coaching and constructive feedback; documents supervision and performance matters; assists with interim and annual evaluations by established deadlines; ensures required training is completed; addresses performance or conduct concerns promptly and consistently; and promotes a safe, respectful, and accountable workplace. Responds to routine parking inquiries and complaints within two business days and handles each matter professionally, impartially, and in accordance with University policy. Assists students, employees, visitors, and departments with permits, citations, payroll deduction, event requests, and account issues. Coordinates appeal records and committee support, ensures decisions are entered and communicated promptly, and prepares accurate notices, instructions, reports, and correspondence with minimal errors. Assists with department purchasing, budget monitoring, receivables, payroll/timekeeping, payroll deduction, permit inventory, and reconciliation processes. Verifies supporting documentation before submission; meets established deadlines; safeguards permits, equipment, and accountable items; supports annual publication and distribution of parking rules and regulations; and prepares required reports with complete and accurate data. Immediately reports discrepancies and assists with corrective action Assists with planning and executing parking and traffic operations for athletics, conferences, move-in, commencement, and other special events; confirms staffing, equipment, signage, communications, and assignments before the event; coordinates with University Police, event organizers, Facilities, and other partners; responds appropriately to changing conditions; and provides requested after-action information and recommendations. Mandatory to work overtime and all special events. The ability to work evening, nights and some holiday.

Minimum Qualifications:

3-5 years of progressive experience in parking services, transportation, campus operations, public safety, or a related field. Supervisory experience , including hiring, training, scheduling, evaluating performance, and coaching employees. Experience managing daily parking operations , including permit programs, parking enforcement, and special event parking. Experience coordinating large-scale events , including traffic control, parking logistics, and staffing plans. Experience handling customer service issues , appeals, complaints, and conflict resolution professionally. Experience preparing reports, maintaining records, and analyzing parking data to improve operations. Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Leadership Skills:

Strong organizational and planning abilities Excellent written and verbal communication skills Ability to lead and motivate a diverse team Strong decision-making and problem-solving skills Ability to work under pressure and manage multiple priorities Experience collaborating with departments such as

Police, Athletics, Facilities, Student Affairs, and Event Management Salary:

$58,000.00-63,000.00

Preferred Qualifications:

Parking policies and procedures Traffic and pedestrian safety Budget development and financial management Contract management and vendor oversight University or municipal parking regulations Emergency preparedness and incident response Experience working with parking management software (such as T2 Systems, Passport, Park Mobile, or similar platforms). Developing parking plans for athletic events, commencement, concerts, and campus functions

Special Instructions:

You will be provided with confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. Candidates may show interest by submitting via online, the following: 1. A letter of interest (via cover letter). 2. A current resume (via resume). 3. Completed Application via Workday 4. Transcripts of highest degree conferred (unofficial transcripts accepted, however, official transcripts are required of finalist) (via transcripts). 5. Names and contact information for three job references (include with resume). Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Workday Human Capital Management System (HCM). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or résumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your RMS account to check the status of your application for this position. Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

Contact Information:

Name:

Office of Human Resources Phone:

757-823-8160

Email:

NO EMAILED DOCUMENTS ACCEPTED

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to

DARS/DBVI

to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155. Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer Contact Pathways