Institution Complaint Examiner

Introduction The Department of Corrections is focused on public safety through the custody and supervision of those in our care. Corrections employees have the opportunity to positively impact the lives of others through careers in a variety of fields. Using evidence-based approaches, employees implement lasting change with a positive impact for the people of Wisconsin. The Department of Corrections is currently recruiting to fill an Institution Complaint Examiner position, located at Oakhill Correctional Institution in Oregon, Wisconsin. Position Summary This position is responsible for the administration of investigations and resolution of resolving inmate complaints pertaining to institution rules, policies, practices, and individual staff actions. This position provides other investigative services for the Warden or his/her designee, other institutions by request, and the DOC, and works with Law Enforcement Agencies on other investigations; makes recommendations to the Warden regarding disposition of the complaints and other investigations; initiates necessary action to implement the decision and monitor until its completion. This position also assists in organizing work load of assigned staff and provides assistance and direction in the provision of advocate services to inmates charged with major rule violations; keeps files and records on all investigations; and conducts orientation on the Inmate Complaint Review System (ICRS) for inmates and staff representing inmates in due process/administrative confinement hearings. Lastly, this position also holds the role of co-ADA compliance manager at OCI. Salary Information This position is in pay schedule and range 81-04 with a starting pay of $27.70/hour - $37.82/hour, plus excellent benefits. Pay will be set in accordance with the Compensation Plan and Wisconsin Administrative Code in effect at the time of hire. A 12-month probationary period is required. In addition to meaningful and rewarding work, we offer a competitive benefits package featuring: Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and ample accrued sick time that rolls over each year.

Insurance:

Excellent and affordable health, dental, vision, and life insurance. An exceptional pension plan including a lifetime retirement payment. An optional tax-advantaged 457 retirement savings plan. The Well Wisconsin Program helps participants set health and well-being goals, track progress, stay motivated, and earn incentives. Our Employee Assistance Program offers employees and their immediate family a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being. DOC is a qualifying employer for the Public Service Loan Forgiveness program. Please click here for a summary of State of Wisconsin employment benefits or click here to explore employment benefits on the website. To help you understand what your benefit package would be worth, please see the Total Rewards Calculator here. Job Details Applicants must be legally authorized to work in the United States (i.e. a citizen or national of the U.S., a lawful permanent resident, or an alien authorized to work in the U.S. without DOC sponsorship) at the time of application. The Department of Corrections may conduct pre-employment drug screens. Any applicant who is offered employment in a position which requires a pre-employment drug screen must pass the screen as a contingency of employment. The Department of Corrections will conduct criminal background checks on applicants prior to selection. Upon hire, all new DOC employees are subject to fingerprinting. This position is not eligible for remote work. Qualifications Minimally qualified applicants will have experience: Conducting and/or coordinating investigations utilizing investigatory techniques (e.g., interviewing techniques, handling and preserving evidence, record keeping, reports) Interpreting laws, rules, and organizational policies (e.g. to staff and others, including the general public) Interpreting, implementing, and monitoring investigative resolutions, corrective actions, policies and procedures to ensure compliance (e.g., from staff. managers, agencies. the general public, other appropriate parties) In addition to the above, well qualified applicants will have experience: Preparing an investigation summary report and making recommendations based on results for administrative action and resolution Responding to litigation and providing assistance for other staff responding to litigation requests as needed in the criminal justice field. How To Apply To apply, click on "Apply for Job" to start the application process. Follow the steps outlined in the application process and submit your application. Permanent classified employees who are eligible for consideration as a transfer or voluntary demotion must complete the application process in order to be considered. Applicants should attach a letter of qualifications and resume detailing their training and experience relating to the qualifications mentioned above. It is not necessary to include references at this time. Your letter of qualifications and resume will be evaluated and is considered the assessment for this position and should be limited to a maximum of two pages each. Your submission will be evaluated by one or more job experts. The most eligible candidates will be invited to participate in the next step of the selection process. The Department of Corrections has created extra guidance to assist you in developing your resume and letter of qualifications, if interested please click here . Questions can be directed to Phia Vang, Human Resources Specialist at Phia.

Vang@wisconsin.gov. The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. We provide reasonable accommodations to applicants and employees with disabilities. The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program. Deadline to Apply Online application and materials must be submitted by 11:59 pm on May 14th, 2026. For general wisc.jobs user information and technical assistance, please see the wisc.jobs Commonly Asked Questions page. Some users report better performance when using the Chrome browser.